Madeline Esteves
Bronx ,NY
Summary
Customer service specialist with over 7 years of experience in hospitality, administrative support, and sales. Skilled in managing high-Volume operations, building strong client relationships, and delivering tailored service solutions. Adept at training and motivating teams, streamlining processes, and improving customer satisfaction through effective communication and problem solving. Organized detail oriented, and bilingual, with proven ability to adapt quickly in fast paced environments while maintaining professionalism and efficiency. Seeking to leverage expertise in remote customer service support to contribute to a collaborative and growing organization.
Overview
10
10
years of professional experience
Work History
Head Bartender
El Torito Lounge
09.2025 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Administrative Secretary
Ultra Radio Dispatcher Inc
05.2017 - 03.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Sales Representative
Bon Bini Inc
12.2015 - 03.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed inventory, tracked orders, and followed up to ensure satisfaction
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
GED -
Bronx Community College
Bronx, NY05.2013
Skills
- Excellent verbal and written communication
- Strong interpersonal and problem solving-skills
- Organized, detail oriented, and tech savvy
- Experience in multitasking in fast-paced environments
- Comfortable with phone, email, chat, and remote tools
- Fluent in English and Spanish
- Staff training and supervision
- Cash handling expertise
Timeline
Head Bartender
El Torito Lounge
09.2025 - Current
Administrative Secretary
Ultra Radio Dispatcher Inc
05.2017 - 03.2019
Sales Representative
Bon Bini Inc
12.2015 - 03.2017
GED -
Bronx Community College
Similar Profiles
Erick CisnerosErick Cisneros
Host at El ToritoHost at El Torito
Daisy CabadaDaisy Cabada
General Manager at El Torito RestaurantsGeneral Manager at El Torito Restaurants
Maribel MoyaMaribel Moya
Customer Service Manager at El Torito Meat MarketCustomer Service Manager at El Torito Meat Market
Gregorio MarreroGregorio Marrero
Sergeant at Columbia UniversitySergeant at Columbia University
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed