Madeline Ferrari

• Supported clients in achieving weight loss goals through personalized exercise programming and nutritional guidance.
• Established strong rapport with clients by actively listening to their concerns and adjusting training plans accordingly.
• Educated clients on proper exercise techniques, ensuring safety and injury prevention during workouts.
• Increased overall gym revenue by promoting and selling personal training packages to prospective clients.
• Encouraged accountability among clientele by regularly following up on progress outside of scheduled sessions.

• Assist with the development and execution of marketing plans for company promotions.
• Provide consultation services to clients inquiring about company services.
• Manage and develop sales plan for team of account managers.
• Support company growth by exceeding revenue quota goals.
• Manage 30+ client accounts for the company and modernize the processing of new client projects to create a more efficient turnaround time for completed projects.
• Supervise account manager department, examine month and weekly KPIs.
• Train New Account Managers on the requirements.
• Manage and develop sales plan for team of account managers.

Temp-position

• Answered over 100 phone calls each day and answered questions from individuals wanting to schedule for their COVID-19 vaccine.
• Addressed client inquiries.
• Educated clients on vaccine availabilities and the frequency of accessing the different vaccines.
• Assisted clients with finding and scheduling COVID-19 Test appointments.

• Greeted customers and offered them assistance.
• Managed check-in and check-out process of items.
• Assisted customers with finding items and storing belongings.
• Promptly responded to all requests for assistance.
• Enforced rules and held customers accountable for not following gym regulations.
• Assisted with cleaning regulations and rules during and after COVID.

• Conduct consultations prior to scheduling each client to ensure it is a good fit
• Assist 26+ clients throughout the entire process, being the client’s first and last point of contact.
• Photographed high-quality images for various print and digital projects.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
• Edit, and retouch raw files, conduct viewing and ordering session with clients.
• Collaborate to outsourced companies such as: Marketing, MUA, Beauticians, Clothing company, etc to assist in the company’s SOP and expansion.
• Conduct intake interviews with outsourced companies to ensure the company is a right fit for each individual client booked
• Support company growth by exceeding revenue quotas by at least 9% every quarter.
• Accurately manage pre-purchase sales and in-person transactions.
• Generate price sheets, contracts, order forms, payment authorization forms, Q&A client forms, Questionnaires.
• Complete website design and development for company, and manage the website.
• Conduct monthly budgeting and expense reports, maintain KPIs and monthly sales goals.

• Facilitated the new hire on-boarding process, including conducting orientation and induction processes as applicable
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Developed and implemented successful staff incentive programs to motivate employees.
• Interviewed, developed, motivated, evaluated, coach, and counsel all local employees
• Managed store organization, maintenance, and purchasing functions.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
• Successfully trained and promoted over 8 employees to a store lead position
• Hired and trained over 12 associates to develop into productive team members with excellent product knowledge.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Processed, completed, and trained on credit contracts and money management
• Conducted Daily, Weekly, Monthly inventory sessions that include multiple inventory transactions
• Maintained a high level of standards for employee service and knowledge
• Formed employee schedule and monitored labor cost to be effective with store
• Managed all fundraising and charity done by company at the store level
• Sustain a fully staffed store (first manager to do so 4 years the location was opened)

• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Branch Army
• Rank: e4
• Decontaminate any chemical, biological, radiological, nuclear war agent that is near
• Decontaminate individuals
• Decontaminate equipment
• Responded to and assisted in medical emergencies.
• Use of M9 Decon detector paper
• Teach and assist in proper use of MOPP gear, M40 & M42A2 mask, proper NBC warning signs
• Trained in small arms, anti-armor and indirect fire weapons.