Madeline Figueroa
Orlando,FL
Summary
Paraprofessional with strong experience in educational support, adept at fostering academic achievement and promoting inclusive learning environments. Skilled in classroom management, individualized instruction, and behavioral support. Focuses on teamwork and adapts to changing needs, ensuring seamless collaboration with educators and staff. Known for reliability, empathy, and effective communication skills. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Custom Pest Solutions
10.2023 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
American Eagle Outfitters, Inc
08.2018 - 08.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Substitute Teacher's Aide Special Education Aide
Central Islip Union Free District
01.2017 - 06.2022
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional, or student support need.
- Encouraged continuous development for students of ages through proactive in-class assistance.
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
Assistant Preschool Teacher
Seminole County Schools
02.2020 - 06.2021
- Maintained tidy and clean classroom consistent with safety and health standards.
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Enhanced student engagement by incorporating interactive activities and hands-on learning experiences.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
- Implemented behavior management strategies effectively, promoting a positive atmosphere within the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
Education
GED -
Louis D Brandeis
New York, NY06-1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Prioritization
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Custom Pest Solutions
10.2023 - Current
Assistant Preschool Teacher
Seminole County Schools
02.2020 - 06.2021
Sales Associate
American Eagle Outfitters, Inc
08.2018 - 08.2024
Substitute Teacher's Aide Special Education Aide
Central Islip Union Free District
01.2017 - 06.2022
GED -
Louis D Brandeis
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