Summary
Overview
Work History
Education
Skills
Certification
Recognition
Activities
References
Languages
Timeline
Generic

Madeline Fillis

Seattle,WA

Summary

Hi,

I’m Madeline Fillis, a 23 year old West Seattle native. I am a skilled food service and customer service worker offering expertise in order taking, money handling and product promotion. Greeting guests with genuine smile, builds rapport and promotes enjoyable dining experience, and maintaining thorough knowledge of menu to make recommendations. I am a highly-motivated employee with desire to take on new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am an ambitious, career-focused job seeker, anxious to obtain an entry-level office position to help launch career in real estate while achieving company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server

The Westy Sports & Spirits
Seattle, WA
06.2023 - 11.2023
  • Informed customers of daily specials and signature menu items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Addressed complaints to kitchen staff and served replacement items.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Stocked service areas with supplies during slow periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked food before serving it to customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.

Server, Bartender

The Great American Diner
Seattle, WA
06.2023 - 07.2023
  • Prepared checks, itemizing total meal costs and taxes.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Provided exceptional service to high volume of daily customers.
  • Informed customers of daily specials and signature menu items.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Delivered food orders promptly and courteously.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.

Floor Manager, Server, Bartender

Ephesus Greek Restaurant and Ouzeri
Seattle, WA
06.2022 - 06.2023
  • Demonstrated responsibility and reliability to owner and manager: Arrived for shifts early, always completing side work and cleaning during slow hours
  • Showed sufficient strength as a server that I was promoted to floor manager after one month of employment
  • Consistently served multiple tables at once, as well as large parties (for example, parties of 20+)
  • Ability to correctly recite and answer questions regarding ingredients and flavor palate of regular and special food and beverage menu items
  • Consulted regarding important decisions in the restaurant: The strength of trainees, and whether they should be hired
  • The strength of current employees, and if there were changes to be made in their responsibility and/or employment status
  • Menu decisions, including tasting new items before they were added to the menu
  • Giving feedback on how best to provide the finest quality to our guests
  • Ways to advertise the restaurant and any special events that we host
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Assigned tasks to team members in accordance with their skillset.
  • Performed quality assurance procedures to deliver products and services that met standard grade.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Stayed up-to-date on extensive company products and services.
  • Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Explaining to servers that their decisions directly affect each other, the customers and restaurant reputation, and their tips.
  • Provided training and guidance to new employees regarding store policies and procedures.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Server, Bartender, Hostess

Shrimpy’s Blues Bistro
Saint Petersburg, FL
05.2021 - 03.2022
  • Relied on by owners and management to provide excellent service and complete required duties: Responsible for taking and inputting customer orders correctly and in a timely manner
  • Responsible for completing daily side work and for checking the completion of coworkers’ side work
  • Ability and willingness to assume responsibilities of other positions as required to ensure consistently excellent customer service
  • Senior member of FOH staff
  • Relied on by management to assist in ensuring compliance with pertinent health and safety regulations
  • Responsible for training new employees on menu knowledge, side work, and all company policies and procedures
  • Customer service tasks included: Assisting customers with allergy and dietary restrictions, as well as the ability to work with customers on special requests while still adhering to company policies
  • Creating a positive and enjoyable experience for guests by engaging in friendly conversation and general politeness
  • Keeping customers happy and taken care of even in the event of a long wait / kitchen backup
  • Fiscal responsibilities included: Completing cash and credit card transactions, and splitting bills
  • Ensuring register is balanced at the beginning of shift, accurately counting drawer at the end of shift, and returning drawer to management at end of shift
  • Keeping track of employee purchases, ensuring employer is fully compensated.
  • Provided exceptional service to high volume of daily customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Assisted in training new servers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Stayed informed about daily specials, new menu items, promotions.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Prepared drinks according to standard recipes.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Provided drink suggestions to customers based on their preferences.
  • Attended regular training sessions to stay updated on new products or trends.
  • Cleansed glasses with sanitizing solution after each use.
  • Maintained safety and sanitation standards with firm enforcement amongst bar staff.
  • Resolved customer complaints in a professional manner.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Cashier, Server

Fit Bar Superfood Cafe, Seattle
Seattle, WA
04.2019 - 03.2021
  • Relied on by owners for all aspects of operations: Regularly responsible for opening and/or closing of store
  • Frequently operated as only staff member present
  • Ensured compliance with health code regulations
  • Customer service tasks included: Taking in-person and online orders
  • Inputting orders to point-of-sale system
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Securing cash for owner.
  • Answered customers' questions and provided information on store procedures or policies.
  • Used suggestive selling techniques to promote add-on sales.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Inspected deliveries for freshness and quality standards prior to stocking shelves.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Followed recipes and customer requests to prepare meals.
  • Prepared a variety of foods according to customer orders or supervisors' instructions.

Cashier, Server

From Milk, Seattle
Tukwila, WA
01.2019 - 05.2019
  • Frequently responsible for store opening and/or closing
  • Prepared and served food for customers, in often busy conditions
  • Managed the storefront alone for multiple hours
  • Kept storefront and kitchen clean to health department standards
  • Responding to customers' needs.

Programme Aide

Chinook Day Camp, Seattle
Seattle, WA
07.2014 - 08.2017
  • Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
  • Instructed classes on topics including wilderness survival skills, nature appreciation, and first aid and CPR.
  • Inspected cabins daily to verify cleanliness standards were met according to health regulations.
  • Improved camper experience with list of flash-fun ideas.
  • Tracked attendance, checking off present individuals.
  • Led recreational and craft activities for campers.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Monitored camper behaviors during meals ensuring proper hygiene habits were followed.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Communicated regularly with parents regarding their child's progress at camp.
  • Trained junior staff members on emergency procedures in case of injury or illness.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Coordinated and led group activities for campers and counselors.

Assistant Teacher

Kathy’s Studio of Dance, Seattle
Seattle, WA
01.2011 - 06.2016
  • Assistant teacher for ballet, tap, jazz, hip hop, and acrobatics
  • Taught students from 3 to 15 years old for multiple weekly dance classes
  • Received and posted dance class payments
  • Scheduled and managed team members for studio events.

Education

International Baccalaureate student. -

Chief Sealth International High School

Pursued a degree in biology. -

Concordia University

Skills

  • Quick learner
  • Excellent verbal and written communicator
  • Works well with team members, and am often regarded as a positive presence in the workplace
  • Positive and Professional
  • Proven leader
  • Experienced organizer
  • Familiar with Square, Clover, and SoftTouch POS systems
  • Supply Restocking
  • Guest Engagement
  • Food Inspection
  • Table Setting
  • Beverage Preparation
  • Quality Control
  • Sales Techniques
  • Check Payment Processing
  • Cash Handling
  • Point of Sale (POS) System Operations
  • Suggestive Selling
  • Order Management
  • Guest Relations Management
  • Service Prioritization
  • Regulatory Compliance
  • Customer Service
  • Mail Handling
  • Event Preparation
  • Administrative Support
  • Call Handling
  • Report Writing
  • Strong Problem Solver
  • Meticulous Attention to Detail
  • Resourceful
  • Moderate Knowledge of Spanish

Certification

  • Washington State ServeSafe Card.
  • MAST Cerification
  • Certified Responsible Liquor Vendor Course Completion: - Proper inspection of IDs - Recognize ineligible IDs - Understand dangers and repercussions of over-serving customers - Protects business from loss of licensing

Recognition

  • Floor manager of Ephesus Restaurant and Ouzeri
  • Captain of dance team 2015-2016
  • Captain of gymnastics team 2017-2018
  • Received $500 from Seattle Mariners baseball team for my work with the Chief Sealth baseball team.
  • Received two scholarships from Concordia University for academic excellence, totalling $16,000
  • Received the “Best Friend Award” from my dance studio in 2015 and 2016 for working well with my team members.

Activities

  • 09/2003 - 06/2016, SEATTLE, WA, Kathy’s Studio of Dance, Seattle, Danced 5 days a week and trained in nine different styles. - Participated in competitions such as Starpower National Talent Competition and Spotlight Dance Cup, receiving numerous awards. - Participated in Manhattan Dance Project, a convention led by master dance teachers.
  • 07/2015 - 04/2018, SEATTLE, WA, Chief Sealth International High School Cheer Team, Active as a cheerleader for school’s athletic department. - Received numerous awards.
  • 11/2016 - 02/2018, SEATTLE, WA, Chief Sealth International High School Gymnastics Team, Participated in my junior and senior years of high school. - Elected as team captain for my senior season. - Competed in all four events (vault, bars, beam, floor). - Advanced to the metros competition in all four events, - Advanced to the district competition on floor.
  • 02/2018 - 05/2018, SEATTLE, WA, Chief Sealth International High School Baseball Team Manager, Served as manager of the varsity baseball team. - Responsible for scorekeeping. - Responsible for equipment maintenance.

References

  • Marty McAndrews, former General Manager and Head Chef of Ephesus Restaurant and Ouzeri, (206) 214-7777
  • Sian Talley, General Manager of Shrimpy’s Blues Bistro, (727) 320-6152, shrimpysmanagers@gmail.com
  • Louis Rivera, Manager at Shrimpy’s Blues Bistro, (727) 320-4674
  • Bles Maris, Co-Owner and Manager of Fit Bar Superfood Cafe, (541) 206-1122, info@fitbarcafe.com
  • Andrew Saldaña, Co-Owner and Manager of Fit Bar Superfood Cafe, (206) 225-5956

Languages

Spanish
Limited

Timeline

Server

The Westy Sports & Spirits
06.2023 - 11.2023

Server, Bartender

The Great American Diner
06.2023 - 07.2023

Floor Manager, Server, Bartender

Ephesus Greek Restaurant and Ouzeri
06.2022 - 06.2023

Server, Bartender, Hostess

Shrimpy’s Blues Bistro
05.2021 - 03.2022

Cashier, Server

Fit Bar Superfood Cafe, Seattle
04.2019 - 03.2021

Cashier, Server

From Milk, Seattle
01.2019 - 05.2019

Programme Aide

Chinook Day Camp, Seattle
07.2014 - 08.2017

Assistant Teacher

Kathy’s Studio of Dance, Seattle
01.2011 - 06.2016

International Baccalaureate student. -

Chief Sealth International High School

Pursued a degree in biology. -

Concordia University

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