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Associate Principal Engineer

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Experienced roadside assistance technician with over 15 years in diverse roles, including martial arts instruction and restaurant ownership. Demonstrated excellence in customer service, recognized as Employee of the Quarter. Proven skills in problem-solving, team leadership, and operational efficiency, with a focus on customer satisfaction. Successful restaurant owner known for high productivity, winning best wings in Grand Rapids for two consecutive years, and expertise in menu development and staff training.

Dynamic professional with a proven track record at AAA- The Auto Club Group, excelling in insurance sales and development. Recognized for building strong rapport with agency partners, driving sales growth and profitability, as well as enhancing customer satisfaction through effective communication and strategic insights. Adept at contract analysis and proposal preparation, fostering productive partnerships.

To utilize experience as a customer service professional in insurance service engaging team members and driving customer satisfaction. Intelligent Licensed Insurance Agent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously.

Dynamic and results-oriented professional with a solid background in warehouse operations and subcontracting, eager to leverage expertise in a challenging new role. Strong alignment with the company's commitment to excellence and innovation drives a passion for contributing to team success. Proven ability to enhance operational efficiency and deliver high-quality results in fast-paced environments. Resume enclosed for consideration, highlighting relevant experience and skills that can significantly benefit the organization.

Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Experienced support professional bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment. Track record of building collaborative relationships with clients and multidisciplinary teams, leading to positive outcomes.

 Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Adept communicator of product and service utilities with adaptive messaging techniques. 

Results-oriented professional with a strong record of leadership in staff development, hiring, and training. Demonstrates exceptional leadership and interpersonal skills, adept at meeting established SLAs, creating efficient workflows, and collaborating effectively with all levels of management. Highly proficient in Microsoft Office products.

I am a part time undergraduate studying a bachelor's degree in supply chain management with The Chartered Institute of Procurement and Supply Chain Management in Johannesburg. Seeking an entry-level position in a dynamic and fast-paced supply chain organization where I can utilize my analytical skills, attention to detail, and passion for continuous improvement. Proficient in Microsoft Excel and experience with transportation management systems. Looking to make a meaningful contribution to a team and grow my skills in the field.

Madeline E. Goncalo

Summary

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Work History

Sales and Service Representative

Sociological Research

Disability Services Assistant

Education

Bachelor of Arts - Sociology

Associate of Arts -

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Sales and Service Representative

Sociological Research

Disability Services Assistant

Bachelor of Arts - Sociology

Associate of Arts -

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