Summary
Overview
Work History
Education
Skills
References
Timeline
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MADELINE FRICK

San Antonio

Summary

Results-driven professional offering robust executive support and effective team leadership in business operations. Proven ability to manage multiple priorities with precision, showcasing expertise in office management, budgeting, invoicing, and vendor negotiations. Recognized for delivering exemplary customer service and fostering collaboration within teams. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

4
4
years of professional experience

Work History

Account Operations Coordinator

George P. Johnson
Austin
05.2023 - 12.2024
  • Project Coordination: Managed budget timelines, resources, and deliverables for client events, ensuring payments were completed on time, within scope, and according to client specifications.
  • Process Optimization: Identified opportunities to streamline internal processes, resulting in increased operational efficiency, and improved team collaboration.
  • Data Analysis & Reporting: Compiled, analyzed, and presented data on budget and contract support.
  • Cross-functional Collaboration: Worked closely with accounting, travel, vendors, and customer support teams to ensure smooth account transitions and seamless execution of client requirements.
  • Billing & Invoicing Support: Coordinated with the finance department to ensure accurate billing and invoicing based on client contracts and service agreements.
  • Account Documentation: Maintained detailed records of client interactions, agreements, and operational processes, ensuring compliance, and easy retrieval for future reference.

Media Coordinator

Oxford Road
06.2022 - 02.2023
  • Involved in the entire media booking process for 5 to 8 clients at any given time: negotiations, booking IOs in Strata, and reconciliation.
  • Negotiating with media channels to give clients the best possible deals, I negotiated 18% savings on a multimillion-dollar campaign.
  • Ensuring that each podcast aligns with brand messaging for advertisements.
  • Assisted with the creative RFP process.
  • Constant communication between account teams and clients is essential to deliver the best possible ad results and maximize budgets.

Event Coordinator

Perfect Catering
Longview
05.2021 - 06.2022
  • Planned over 81 weddings in the last year, not including corporate events
  • Oversaw event details and all aspects including dining and set-up, and coordination with vendors
  • Creating financial reports and collecting payments
  • Creating and managing weekly staff schedules
  • In the last month, I increased Facebook reach by 10.1%, and increased Instagram reach by 58.1%

Front-of-House Manager

Scottie's Bistro
Longview
02.2021 - 06.2021
  • Conducted weekly team meetings, coordinated front-of-house staff, and boosted morale.
  • Posted daily for the company's social media platforms.
  • Grew the staff from 3 to 10 employees.
  • Resolved customer complaints in a professional manner.
  • Trained front of house staff in customer service excellence and operational procedures.

Business Intern

Finn's Friends Non-Profit
Longview
01.2021 - 05.2021
  • Internship that focused on learning and growing social media platforms, event campaigning, budgeting for events, and prospecting for new donors/partners.
  • Worked alongside the owner to see first-hand the operations of a small non-profit organization and to become familiar with different platforms, such as Flip Cause and Adobe Suite, for marketing purposes.
  • Managed social media accounts, posting updates regularly in order to engage customers online.
  • Participated in team meetings to discuss business strategies and objectives.

Executive Assistant

Ace Specialties
Lafayette
09.2020 - 02.2021
  • Main point of contact for executives, employees, clients, and other external partners.
  • Managing information flow in a timely and accurate manner.
  • Traveled, set up, and helped manage over 22 separate events in less than 2 months.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Facilitated communication between senior management and staff.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Handled confidential information with discretion and integrity.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.

Education

Graduate - Business (Communication)

Arizona State University
Remote
05.2022

Skills

  • Organized
  • Ability to take initiative
  • Adapt quickly to new environments
  • Detail Oriented
  • Great communication skills
  • Proficient in Microsoft Office
  • Project management
  • Budget management
  • Data analysis
  • Cross-functional collaboration
  • Vendor negotiation
  • Client communication
  • Team coordination
  • Schedule management
  • Contract compliance
  • Customer invoicing
  • Administrative management

References

  • Dan Granger, CEO & Founder, Oxford Road, 323-627-9058, Dangranger@oxfordroad.com
  • Lauren Roan, Media Lead & Supervisor, Oxford Road, 512-773-2337, Lauren@oxfordroad.com
  • Spencer Semenson, Media Buyer, Oxford Road, 608-434-8060, Spencer@oxfordroad.com
  • Lori Valenti, CEO, Perfect Catering, 903-475-4726, Lori@perfectcateringonline.com
  • Tina Bogenshutz, Former Co-worker and Employee, Perfect Catering, 903-399-9552, Tina@perfectcateringonline.com

Timeline

Account Operations Coordinator

George P. Johnson
05.2023 - 12.2024

Media Coordinator

Oxford Road
06.2022 - 02.2023

Event Coordinator

Perfect Catering
05.2021 - 06.2022

Front-of-House Manager

Scottie's Bistro
02.2021 - 06.2021

Business Intern

Finn's Friends Non-Profit
01.2021 - 05.2021

Executive Assistant

Ace Specialties
09.2020 - 02.2021

Graduate - Business (Communication)

Arizona State University

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MADELINE FRICK