Summary
Overview
Work History
Education
Skills
Other Activities
Personal strengths
Timeline
Generic

Madeline Gaertner

Park Ridge,IL

Summary

Dynamic professional with a proven track record at Macy's, excelling in customer service and conflict resolution. Adept at coaching teams to achieve sales goals and implementing innovative merchandising techniques. Dedicated to elevating customer experience through strategic time and resource management to achieve impactful results.

Overview

5
5
years of professional experience

Work History

Selling Captain

Macy's
Schaumburg, IL
10.2023 - Current
  • Conducted daily sales meetings to review progress and discuss strategies for achieving maximum sales results.
  • Resolved escalated customer complaints promptly and professionally while ensuring satisfaction was achieved.
  • Assisted store managers in achieving sales goals and objectives by providing customer service support.
  • Coached sales staff on successful selling techniques, product knowledge, and customer service standards.
  • Implemented innovative merchandising techniques to ensure a visually appealing shopping experience.
  • Trained employees in department procedures and best sales practices.
  • Oversaw whole store processes and directed other managers according to business needs.

Operations/Hardline Lead

Kohls
Ames, IA
11.2021 - 07.2023
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Oversaw multiple back-of-house procedures and teams.
  • Set up merchandising displays to showcase products in retail store.

Patient Representative

Avadyne Health Patient Financial services
03.2021 - 04.2021
  • Guided patients in comprehending medical bills, executing payments, and exploring available financial options.
  • Provided customer service to patients by answering questions and addressing complaints.

Warehouse Associate

Amazon
03.2020 - 08.2020
  • Training colleagues in equivalent positions
  • Guided teams to maintain process efficiency,
  • Maintained a safe working environment by adhering to safety protocols and guidelines.

Education

High school -

Maine South High School
Park Ridge, IL
01.2014

Some College (No Degree) -

Iowa State University
Ames, IA

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Visual merchandising
  • Communication skills
  • Staff management

Other Activities

  • National Society of Leadership and Success Member: attend leadership seminars/presentations monthly.

Personal strengths

Adaptability, Optimistic, Dedicated, Time management, Empathy, Decision making

Timeline

Selling Captain

Macy's
10.2023 - Current

Operations/Hardline Lead

Kohls
11.2021 - 07.2023

Patient Representative

Avadyne Health Patient Financial services
03.2021 - 04.2021

Warehouse Associate

Amazon
03.2020 - 08.2020

High school -

Maine South High School

Some College (No Degree) -

Iowa State University

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