Merlin Velasquez
Summary
Versatile professional with a strong background in customer service and team collaboration. Recognized for problem-solving abilities and time management skills. Prepared to leverage diverse experiences to drive operational improvements and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Plant Operator
Amerline Enterprises
Schiller Park
03.2023 - Current
- Operated welding machinery for precise assembly of metal components, ensuring quality standards.
- Monitored equipment performance and promptly reported issues to minimize downtime.
- Collaborated with team members to enhance workflow processes, resulting in improved operational efficiency.
- Documented production data and maintained accurate records for quality control.
Dining Room Assistant
Doubletree By Hilton
Alsip
11.2024 - 04.2026
- Delivered food and beverages to guest rooms
- Organized linens and supplies to support efficient service operations.
- Responded to guest queries and requests promptly to ensure satisfaction and address needs.
- Cleared, cleaned, and reset tables while assisting with buffet setups to enhance guest dining experience.
- Facilitated front desk tasks to ensure smooth guest arrivals and departures.
Radio Presenter
Albavision
11.2020 - 11.2022
- Collaborated with production teams to develop promotional material that increased audience engagement for shows.
- Engaged listeners through social media platforms and on-air interactions, fostering community and listener loyalty.
- Researched and studied background information to prepare for programs, enhancing content quality and listener satisfaction.
Restaurant Hostess
Porta Hotel Antigua
03.2018 - 10.2020
- Created a positive first impression by greeting guests warmly upon arrival
- Managed reservations, waitlists, and special requests for large parties and bar, ensuring seamless guest experience.
- Monitored dining room activity throughout shift; resolved issues promptly to maintain high service standards.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted with the sale of jewelry, accessories, and hotel souvenirs.
- Scheduled staff shifts based on restaurant demands, optimizing coverage while assisting with payroll management.
Bartender
Porta Hotel Antigua
09.2016 - 03.2018
- Greeted customers and delivered exceptional service to enhance their experience.
- Crafted a diverse range of cocktails and beverages for customers
- Provided drink suggestions to customers based on their preferences.
- Maintained cleanliness of bar area and equipment to meet health standards.
- Managed inventory and restocked supplies to maintain consistent availability of popular items.
- Balanced daily registers and prepared sales reports to assist management in tracking performance.
Education
English
Morton College
Cicero, IL06-2026
Certificate - Tourism and Hotel Management
Valle Colonial
GuatemalaCertificate - Radio Presentor
On Air
Antigua GuatemalaBachelor of Science - Communications
Universidad San Carlos De Guatemala
GuatemalaSkills
- Bilingual: Spanish/English (in progress currently studying and improving)
- Effective communication
- Customer service
- Team collaboration
- Problem solving
- Time management
- Computer Skills (Microsoft, Excel and power point)
- Administrative skills
Timeline
Dining Room Assistant
Doubletree By Hilton
11.2024 - 04.2026
Plant Operator
Amerline Enterprises
03.2023 - Current
Radio Presenter
Albavision
11.2020 - 11.2022
Restaurant Hostess
Porta Hotel Antigua
03.2018 - 10.2020
Bartender
Porta Hotel Antigua
09.2016 - 03.2018
English
Morton College
Certificate - Tourism and Hotel Management
Valle Colonial
Certificate - Radio Presentor
On Air
Bachelor of Science - Communications
Universidad San Carlos De Guatemala