Madeline Giacomo
San Jose,California
Summary
I am a very motivated individual who loves to help others achieve goals together. I am always early when coming into work and willing to switch shifts and or pick up extra shifts when needed. Always willing to try new things and take advice from others on a different approach. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Family Nanny
Stephanie Nybloom Stephanie Nybloom
Campbell
02.2021 - Current
- Read stories aloud nightly before bedtime.
- Cooked nutritious meals for the family according to dietary restrictions outlined by parents.
- Transported children to school functions or appointments as needed.
- Set up a safe learning environment with developmentally appropriate toys and materials.
- Facilitated potty training when necessary.
- Organized age appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Managed household tasks such as laundry, light cleaning duties and grocery shopping when necessary.
- Assisted with homework assignments in all subject areas on an as needed basis.
- Created daily routines that included naps, meals and playtime.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Facilitated safe, caring and warm environment for children to stimulate development.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Managed children's laundry and wardrobe, including organizing and purchasing when necessary.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Assisted with homework and educational activities to support academic achievement.
Shift Supervisor
CVS Pharmacy
Sunnyvale
10.2019 - 02.2021
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Maintained accurate records of daily transactions and deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Identified areas of improvement within the department and implemented necessary changes.
- Assisted customers with product selection when needed.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Resolved customer complaints in a timely manner.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Collaborated with management to plan special events or promotions.
- Monitored staff performance to ensure quality standards were met.
- Assisted upper management with daily operations to meet standards of service and quality.
Assistant Store Manager
westgate beauty store and salon
Saratoga, CA
05.2015 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained inventory by checking merchandise to determine levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Key Holder
Torrid Clothing Store
Saratoga, CA
05.2015 - 06.2017
- Provided on-the-job training to new staff members.
- Resolved customer complaints in a timely manner.
- Recruited, interviewed and trained new key holders.
- Implemented loss prevention measures to protect against theft and fraud.
- Created promotional displays that increased visibility of merchandise.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Bachelor of Arts - Early Childhood Education
Arizona State University
Tempe, AZ12.2023
Associate of Science - Early Childhood Education
West Valley Community College
Saratoga, CA12.2019
Skills
- Customer Relations
- Operations Oversight
- Flexible Schedule
- Staff Management
- Strategic Planning
- Staff Supervision
- Inventory Counting
- Sales Growth
- Customer Service Management
- Mentoring and Coaching
- Stock Rotations
- POS Systems Operations
- Marketing and Promotions
- Attention to Detail
- Sales Techniques
- Time Management
- Shift Scheduling
- Order Management
- Cash Auditing
- Incident Reports
- Team Building and Leadership
- Problem-Solving
- Pricing and Markdowns
- Staff Scheduling
- POS Systems
Timeline
Family Nanny
Stephanie Nybloom Stephanie Nybloom
02.2021 - Current
Shift Supervisor
CVS Pharmacy
10.2019 - 02.2021
Assistant Store Manager
westgate beauty store and salon
05.2015 - 09.2019
Key Holder
Torrid Clothing Store
05.2015 - 06.2017
Bachelor of Arts - Early Childhood Education
Arizona State University
Associate of Science - Early Childhood Education
West Valley Community College
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