Madeline Gipp
Plover
Summary
Dynamic Shift Lead with a track record of supervising coffee shop operations and training staff. Expertise in conflict resolution, time management, and inventory control, contributing to improved customer satisfaction and team collaboration.
Overview
4
4
years of professional experience
Work History
Shift Lead/ Store Manager
Hart Family Coffee
Stevens Point
09.2023 - Current
- Supervised daily coffee shop operations and ensured team efficiency.
- Trained new staff on customer service and beverage preparation skills.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Implemented quality control measures for beverage consistency and standards.
- Organized staff schedules to optimize coverage during peak hours.
- Facilitated team meetings to promote communication and collaboration among staff.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Delegated tasks to employees and monitored activities and task completion.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Counted, recorded, and deposited all cash deposits from previous days.
Behavior Technician
Arrow Academy
Stevens Point
04.2023 - 09.2023
- Observed student behavior and documented progress toward individual goals.
- Trained in data collection methods to track behavioral trends effectively.
- Engaged students in activities that enhanced social skills and communication abilities.
- Communicated regularly with families about student needs and progress updates.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Night/Weekend Relief Staff
Portage House
Stevens Point
11.2022 - 04.2023
- Monitor clients' daily well-being.
- Administer and monitor medications.
- Being available to be a mediator during any disputes between clients.
- Follow and accurately use HIPAA rules and regulations.
Cashier/Aquatic Specialist
Petco
Plover
10.2021 - 11.2022
- Processed customer transactions efficiently at busy retail location.
- Assisted customers in selecting pet products and services.
- Maintained cleanliness and organization of checkout area.
- Handled customer inquiries and resolved issues promptly.
- Managed cash register, ensuring accurate cash handling procedures.
- Educated customers on pet care and nutrition products.
- Stocked shelves and ensured product availability for customers.
Education
Bachelor of Science - Business Administration- Human Resource Management
Southern New Hampshire University
Hooksett, NHSkills
- Employee training
- Team building
- Customer service
- Conflict resolution
- Data collection
- Behavior management
- Time management
- Inventory control
- Guest service
- Staff supervision
Timeline
Shift Lead/ Store Manager
Hart Family Coffee
09.2023 - Current
Behavior Technician
Arrow Academy
04.2023 - 09.2023
Night/Weekend Relief Staff
Portage House
11.2022 - 04.2023
Cashier/Aquatic Specialist
Petco
10.2021 - 11.2022
Bachelor of Science - Business Administration- Human Resource Management
Southern New Hampshire University