Nicholas Setliff
Greenville,NC
Summary
Technician with experience in repair and maintenance of computers, Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Local Technician
University PC Care
08.2023 - 10.2023
- Tested systems, noting issues and completing preventive maintenance.
- Maintained quality assurance and customer satisfaction objectives.
- Maintained compliance with regulatory standards and safety requirements.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Recovered critical information from data back ups to restore functionality.
- Assisted customers with technical support inquiries.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Sales Assosciate
Academy Sports and Outdoors
02.2020 - 08.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Intern
East Carolina University Office of the Registrar
01.2022 - 05.2022
- Managed class availability in Controller to ensure successful registration season
- Collaborated with senior management on new initiatives to build confidence.
- Used C# coding skills to enhance The Degree Works website
- Updated courses in Banner and confirmed availability for the 2022 summer sessions and fall semester
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelors of Science - Business Administration, Management Information Systems
East Carolina University
Greenville, NC.05.2022
Skills
- Maintenance and Repair
- Project Support
- Deadline Compliance
- Issue Resolution
- Time Management
- Customer Interaction
- Coding Languages: C#, HTML, SQL
- Customer Relations
- Hardware and Software Techonolgy
Certification
- Mac, Apple - July 2023
- Apple Products and Customer Service Training- July 2023
- Word,Powerpoint, Excel, Microsoft - May 2019
Timeline
Local Technician
University PC Care
08.2023 - 10.2023
Intern
East Carolina University Office of the Registrar
01.2022 - 05.2022
Sales Assosciate
Academy Sports and Outdoors
02.2020 - 08.2023
Bachelors of Science - Business Administration, Management Information Systems
East Carolina University
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