Madeline Gomez
Memphis,TN
Summary
Dependable and courteous worker with 10 years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Mid South Window Fashions
08.2024 - 12.2025
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Paralegal Assistant
Cooper Law Firm
12.2024 - 05.2025
- Case management: Assist with case planning, development, and management
- Legal research: Perform legal research for cases such as personal injury lawsuits
- Document preparation: Draft legal documents such as pleadings, witness lists, and trial motions
- Client communication: Interview clients and gather facts
- Case file management: Manage case files and documents, including digitizing physical documents
- Technical information: Collect, comply with, and utilize technical information through in office softwares to ensure organization.
Tax Preparer
H&R Block
12.2024 - 04.2025
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Front Desk Agent
Fogelman Properties
02.2023 - 08.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Armed Security Officer
Phelps Security
08.2022 - 12.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Membership Consultant
Esporta Gym
07.2018 - 12.2020
- Converted leads into prospects and booked appointments to achieve sales quota.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
Education
High School Diploma - High School
Southwind High School
7900 E Shelby Drive05.2018
Skills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
Languages
Spanish
Native or Bilingual
Timeline
Paralegal Assistant
Cooper Law Firm
12.2024 - 05.2025
Tax Preparer
H&R Block
12.2024 - 04.2025
Personal Assistant
Mid South Window Fashions
08.2024 - 12.2025
Front Desk Agent
Fogelman Properties
02.2023 - 08.2024
Armed Security Officer
Phelps Security
08.2022 - 12.2023
Membership Consultant
Esporta Gym
07.2018 - 12.2020
High School Diploma - High School
Southwind High School
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