Madeline Gonzales
San Antonio,TX
Summary
Experienced customer service and medical representative with 8 years of experience. I strive to provide the best utmost care to customers and patients combined. Although I have worked most of my years in San Antonio, my husband received Military Orders to Leesville, LA, where I hope to continue working.
Overview
8
8
years of professional experience
Work History
Front Desk Representative
South Texas Radiology Imaging Center
06.2022 - 07.2024
- Checked in patients, by providing paperwork, scanning identification and insurance cards. Collecting adequate information regarding worker’s compensation, authorizations and collections
- Responsible for maintaining customer service and performance by keeping patients aware of long wait times and equipment complications.
- Able to work in a fast paced environment while handling complicated scenarios and deescalating situations.
- Keeping an organized and clean area
Order Picker
Amazon
12.2021 - 06.2022
- Worked with the team to implement and manage a new customer service plan that reduced abandoned and lost orders Implemented several order-picking process for warehouse management
- Responsible for the on demand orders along with urgent shipments
- Responsible of all order picking employees to maintain safety and efficiency during the shifts
- Handled system operations and helpful tools to employees
Medical Receptionist
Parkhurst Nuvision
06.2020 - 12.2021
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping patients satisfied and calm during emergencies or conflict
- Executed company sales with scheduling new patients along with maintaining close knit relationships with regular patients Worked with departments along the board including Doctor's assistants, insurance, billing and finances
- Managed the work of 3 employees and maintaining all medical records, medical insurances and all patient records
Department Operations Supervisor
Neiman Marcus
07.2019 - 05.2020
- Improved equipment maintenance and merchandising for customer satisfaction.
- Provided customer service and was involved in training new team members.
- Responsible for truck unloads and the merchandising of departments
- Handled all back stock inventory along with organizing stockrooms
- Maintained clean workspaces while packing online orders and in store pickups
Manager
Kohls
04.2016 - 07.2019
- Managed a team of 120 employees, including new hires and trained them in a variety of merchandising and order picking.
- Increased sales by 4% by implementing a new unload process for better quality on the floor to the customer
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Maintained consistent sales and cleanliness in all store departments along with inventory tracking and damages.
- Responsible for all truck unloads involving over 2,000 units per truck along with 30 employees
- Handled all cash flow from open to close, checks and cards.
Education
Nursing
Northwest Vista College
San Antonio Brennan High School
San Antonio, TX06.2016
Skills
- Customer service
- Communication skills
- Warehouse experience
- Computer literacy
- Management
- Computer skills
- Microsoft word, Salesforce, Excel, CareCloud, AdvancedMD, Integrity, RIS, NEO, Registrar
Timeline
Front Desk Representative
South Texas Radiology Imaging Center
06.2022 - 07.2024
Order Picker
Amazon
12.2021 - 06.2022
Medical Receptionist
Parkhurst Nuvision
06.2020 - 12.2021
Department Operations Supervisor
Neiman Marcus
07.2019 - 05.2020
Manager
Kohls
04.2016 - 07.2019
Nursing
Northwest Vista College
Brennan High School