Madeline Grundt
Saint Marys,GA
Summary
Enthusiastic Recreation Assistant with five years total experience providing recreation services and programs to promote positive, fun environment. Successful history developing collaborative relationships with participants to support community efforts. Exercised independent judgment within policy and procedural guidelines. Approached each day and unique challenges with enthusiasm, patience and humor.
Overview
5
5
years of professional experience
Work History
Lifeguard
University of Alabama, Recreation and Aquatics
05.2019 - 10.2019
- Monitored the environment at three different facilities, with patron counts ranging from ten to over two hundred individuals of varying age
- Ensured pool and facility regulations were followed by minors and adults
- Performed preventative maintenance and routine checks on all equipment to ensure standards of performance.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Recreation Aide
Morale, Welfare, and Recreation, NSB Kings Bay
02.2020 - 08.2021
- Opened, closed, and secured facilities at prescribed times.
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
- Conducted rounds within the facility to facilitate safe execution of recreation activities and monitor participation numbers
- Kept professional and games equipment and facilities organized and maintained
- Transported and escorted program participants to and from activities on trips
- Increased community involvement in programs by promoting events through various communication channels.
Box Office Lead
Morale, Welfare, And Recreation
08.2021 - 03.2023
- Effectively allocated tasks during high traffic periods to keep operations running smoothly and employees focused
- Performed inventory management and bookkeeping to maintain records
- Sold admission, processed payments, and provided concessions
- Greeted customers with a smile and provided friendly, knowledgeable service
- Used Navy Motion Picture Service (NMPS) for attendance finalization, event planning, and to provide customers with accurate, up to date information pertaining to the facility
- Offered friendly and efficient service to all customers, handles challenging situations with ease
- Completed minor preventative maintenance and mechanical repairs on equipment
- Worked flexible hours, including night, weekend, and holiday shifts
- Received and ingested Digital Cinema Package (DCP) hard drives and NDVDs using Theatre Management System (TMS).
Lead Recreation Assistant
Morale, Welfare, And Recreation, NSB Kings Bay
03.2023 - Current
- Increased customer retention by consistently delivering high-quality programs and personalized service and responded to public inquiries to provide information about programs and facilities.
- Regularly reported to management regarding status and progress of recreational activities, inventory, facility maintenance, patron satisfaction, and conference center bookings.
- Enhanced overall guest experience by effectively managing recreational activities and events.
- Performed light custodial duties to provide clean and inviting facilities.
- Managed time efficiently in order to complete tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Mentored new team members on POS system operation, customer service strategies, and MWR Liberty goals
- Collaborated with staff in order to plan, advertise, and conduct community activities such as Liberty Trips, luncheons, and parties
- Transported and escorted program participants to and from activities on trips
- Operated cash register for cash and credit card transactions with excellent accuracy level.
Education
University of Alabama
Tuscaloosa, AL10.2019
High School Diploma -
Central Kitsap High School
Silverdale, WA06.2018
Goose Creek High School
Goose Creek, SC12.2015
Skills
- Flexible and Adaptable
- Facilities Management and Maintenance
- Customer Service
- Cash Handling and Drawer Management
- Critical Thinking
- New Hire Training
- Program Promotion, Planning, and Implementation
- Administration and Clerical Responsibility
- Clear Communicator
- Time Management
- Point of Sale (POS) System Operation
- Microsoft and Google Drive
Awards
- MWR NAF Employee of the Quarter, Oct-Dec 2020
- Employee Recognition Awards for commitment and hard work.
Timeline
Lead Recreation Assistant
Morale, Welfare, And Recreation, NSB Kings Bay
03.2023 - Current
Box Office Lead
Morale, Welfare, And Recreation
08.2021 - 03.2023
Recreation Aide
Morale, Welfare, and Recreation, NSB Kings Bay
02.2020 - 08.2021
Lifeguard
University of Alabama, Recreation and Aquatics
05.2019 - 10.2019
University of Alabama
High School Diploma -
Central Kitsap High School
Goose Creek High School
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