Madeline Guerra
Colton,CA
Summary
Previous experience in Entertainment, Logistics, and Fast Food.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Team Member
Chick-fil-A
Redlands, CA
12.2023 - Current
- Collaborated with team members to achieve daily goals.
- Maintained a clean and organized work area throughout shift.
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Identified opportunities for process improvements within the department.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to maximize productivity and efficiency.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Greeted customers upon entering the store with friendly demeanor.
- Utilized point-of-sale systems for taking orders from customers.
Retail Sales Associate
Yaamava Resort & Casino
Highland, CA
02.2023 - 09.2023
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
Team Lead
Harkins Theaters
Redlands, CA
03.2021 - 02.2023
- Monitored team progress.
- Swept food, debris and trash off of lobby and movie room floors.
- Promoted theater merchandise and issued gift cards.
- Performed ushering duties and assisted handicapped customers with seating.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
- Patrolled hallways and movie rooms during show times and performed security procedures.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Collected and took out garbage from concession stand and bathroom bins.
- Managed cash and credit transactions.
- Organized lines, lobbies and promotional material for major movie releases.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Complied with health and sanitation practices and procedures.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Sorter
Amazon
San Bernardino, CA
09.2020 - 12.2020
- Assisted in loading delivery trucks with prepared packages.
- Attached PO receipts, packing slips and bill of lading to outbound shipments.
- Arranged items on pallets according to size and weight.
- Operated pallet jacks to move materials.
- Adhered to product safety and hygiene guidelines for health and regulatory compliance.
- Unload trucks by hand.
- Identified safety hazards and notified management to determine proper resolution of issues.
Cashier
Jack in the Box
Rialto, CA
03.2020 - 08.2020
- Collected payments and provided accurate change.
- Organized food items on serving trays and in carry-out packages.
- Modified requested menu items in POS system to customize orders.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Made and served coffee, tea and fountain drinks.
- Served orders to customers at windows and counters.
Education
High School Diploma -
Rialto High School
Rialto, CA05.2020
Skills
- Overseeing Daily Activities
- Flexible Schedule
- Attention to Detail
- Problem-Solving
- Cash Handling
- Customer Service
- POS Systems
- Time Management
- Teamwork and Collaboration
- Store Opening and Closing
Timeline
Team Member
Chick-fil-A
12.2023 - Current
Retail Sales Associate
Yaamava Resort & Casino
02.2023 - 09.2023
Team Lead
Harkins Theaters
03.2021 - 02.2023
Sorter
Amazon
09.2020 - 12.2020
Cashier
Jack in the Box
03.2020 - 08.2020
High School Diploma -
Rialto High School