Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Madeline Gutierrez

Madeline Gutierrez

San Lorenzo,CA

Summary

Professional focused on operational excellence and team leadership with background in supervising shifts. Known for enhancing teamwork and achieving operational goals in fast-paced settings. Effective communicator and problem solver, committed to fostering collaborative work environment and meeting evolving business needs.


Overview

4
4
years of professional experience

Work History

Shift Supervisor, Trainee

Starbucks
03.2023 - 03.2025
  • Streamlined shift schedules for optimal staff utilization, reducing overtime costs.
  • Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
  • Improved customer satisfaction with prompt service and effective conflict resolution.
  • Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
  • Managed cash handling procedures, ensuring accuracy in transactions and minimizing discrepancies.
  • Conducted comprehensive training sessions for new hires, ensuring seamless integration into the team.
  • Assisted in employee scheduling, balancing workload distribution among team members during peak hours.
  • Oversaw daily shift operations, maintaining high standards of cleanliness, organization, and compliance throughout the facility.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Barista

Starbucks
05.2021 - 03.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

High School Diploma -

San Lorenzo High
San Lorenzo, CA

Skills

  • Effective leadership
  • Motivational skills
  • Team management
  • Employee training
  • Policy enforcement
  • Customer service
  • Attention to detail
  • Goal oriented
  • Coaching and mentoring
  • Conflict resolution
  • Operations management
  • Quality control

Languages

Spanish
Native or Bilingual

Interests

Team Sports

  • Backpacking and Hiking
  • Food Tourism
  • Documenting and sharing travel experiences
  • Music
  • Fashion
  • Gym Workouts
  • Enjoy participating in paddle boarding for overall physical and mental well-being
  • Fishing

Timeline

Shift Supervisor, Trainee

Starbucks
03.2023 - 03.2025

Barista

Starbucks
05.2021 - 03.2023

High School Diploma -

San Lorenzo High

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Madeline Gutierrez