Madeline Hanley
Ixonia,WI
Summary
Proven track record in enhancing customer experiences and sales at Olive Garden, showcasing exceptional customer service and adept cash handling. Excelled in multitasking and guest engagement, significantly contributing to seamless service operations and revenue growth. Demonstrates a strong work ethic and a results-driven approach, with a focus on achieving and surpassing business objectives.
Overview
4
4
years of professional experience
Work History
Server
Point Burger Bar
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender
Olive Garden
08.2022 - 11.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Cashier
Steins Garden & Gifts
08.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Sales Techniques
Timeline
Server
Point Burger Bar
04.2024 - Current
Bartender
Olive Garden
08.2022 - 11.2023
Cashier
Steins Garden & Gifts
08.2020 - 09.2022
High School Diploma -
Oconomowoc High School
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