Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Hernandez

Tampa,FL

Summary

Hardworking and driven sales manager professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.


Overview

16
16
years of professional experience

Work History

Activation Manager

BacklotCars, OPENLANE
07.2021 - 07.2023
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Provide superior customer service to ensure all the accounts have the tools and information needed to utilize our digitals software and build their business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Ensure every dealership within my book of business is activated on the platform.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
  • Assist with the transportation on each vehicle purchased by our customers.
  • Making sure the customers receive the vehicle exactly how they purchased it from our platform.
  • Direct our customers to arbitration in case is needed for a vehicle.
  • Assist customers with title problems or any questions on title.
  • Always searching for the best vehicles for the customers depending on their specific needs all around the country.
  • Making sure the customer's financial status is active and ready for their purchase.
  • Communicate with other departments to ensure our customers sell/purchase vehicles daily so that our company grows.
  • Communicate with coworkers and managers to provide excellent service to our customers.

Sales Manager

ADESA, OPENLANE
07.2015 - 07.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handling the top Franchised sellers at the dealer sales department
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Manage invoices, charges, and all financial activities for specific accounts
  • Growing the consignment inventory for the Dealers Sales Department
  • Maintaining a good positive relationship with our customers
  • Lead the team in a motivated, respectful, and encouraging way to demonstrate our core values daily
  • Resolve customer requests escalated by the dealer sales team
  • Sale day duties, including LiveBlock sale auditing, customer service, IF's, block representation
  • Navigation in ADESA's platforms, logging calls, running reports, managing dashboards on SalesForce
  • Pre-sale activities
  • Numbering units, setting the sale, flooring units, handling units requiring reconditioning services, entering announcements, and handling board
  • Lead others as people, customers, and business supervisor
  • Engage with employees and customers in a positive, respectful, and motivational manner
  • Coordinate and assist with numbering all dealer vehicles for sale
  • Working with the iPhone App, use AuctionTrac to scan inventory and record the movement of vehicles
  • Marking vehicles, adding final stickers, marking numbers on the windshield, and placing on the spot for the sale.

Team Leader

U.S Security Associates, ADESA OPENLANE
10.2011 - 07.2015
  • Greet as they entered and left property.
  • In charge of creating employees scheduled on a weekly basis.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Manager, Receptionist and Billing Specialist

Health Management Center
10.2007 - 07.2011
  • Prepared files and welcomed patients
  • Scheduled patient appointments
  • Managed and motivated employees to be productive and engaged in work.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Monitored customer accounts to identify and rectify billing issues.
  • Completed and processed health insurance claims forms
  • Obtained the client's medical history, medication information, symptoms, and allergies.
  • Accomplished multiple tasks within established timeframes.
  • Provided on-site translation services for Spanish-speaking patients
  • Interact with health insurance companies on processing claims

Education

Security Licenses “G” “W” -

Academy of Investigation and Security
Tampa, FL
2011

High School Diploma -

Chamberlain High School
Tampa, FL
2001

Skills

  • Strong ethics
  • Ability to motivate team
  • CRM software experience
  • Knowledge of the sales process
  • Budget experience
  • Market research
  • Self-motivated
  • Works well under pressure
  • Complex Problem-Solving
  • Team Leadership
  • Sales Process

Timeline

Activation Manager

BacklotCars, OPENLANE
07.2021 - 07.2023

Sales Manager

ADESA, OPENLANE
07.2015 - 07.2021

Team Leader

U.S Security Associates, ADESA OPENLANE
10.2011 - 07.2015

Manager, Receptionist and Billing Specialist

Health Management Center
10.2007 - 07.2011

Security Licenses “G” “W” -

Academy of Investigation and Security

High School Diploma -

Chamberlain High School

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Madeline Hernandez