Madeline Herron
Fort Worth,TX
Summary
Accomplished Office Manager with a proven track record of enhancing operational efficiency and patient satisfaction. I excel in organizational skills and clear communication, significantly improving workplace productivity and client service standards. Highly dependable, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Office Manager
Woerner Physical Therapy
01.2022 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Inputted insurance explanation of benefits.
- Checking in and collecting payment from patients and managing future visits for them.
- Follow up with inactive patients via phone call or messaging to ensure they no longer need further assistance.
- Marketed our company various discounted treatment packages; explaining the benefits and savings they would be receiving.
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Frontdesk employee training.
Store Manager
Bahama Bucks
10.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory control, cash control, and store opening and closing procedures.
Shift Manager
Pie Five Pizza Co
09.2019 - 10.2020
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Education
High School Diploma -
Science Etc.
Fort Worth05.2019
Skills
- Clear oral/written communication
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Scheduling and calendar management
- Billing
- Scheduling
- Employee Supervision
- Supply Management
- Employee Training
- Financial Tracking
- Good Judgment
- Problem Resolution
- Computer Skills
Timeline
Office Manager
Woerner Physical Therapy
01.2022 - Current
Store Manager
Bahama Bucks
10.2020 - 01.2022
Shift Manager
Pie Five Pizza Co
09.2019 - 10.2020
High School Diploma -
Science Etc.
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