Madeline Hirt
Piperton,TN
Summary
Results-driven professional with extensive experience in managing and expanding client accounts while cultivating strong, lasting relationships. Strategic planning and a solid operational background enhance customer satisfaction and drive business growth. Proven ability to resolve issues effectively and optimize account performance, ensuring clients receive exceptional service and support. Committed to delivering measurable results that align with organizational goals and foster long-term partnerships.
Overview
5
5
years of professional experience
Work History
Account Director
Cargomatic
12.2023 - 09.2025
- Led strategic customer account management across high-volume enterprise clients, ensuring continuity, satisfaction, and revenue retention.
- Acted as a logistics subject matter expert to advise clients on operational best practices, freight strategy, and supply chain efficiencies.
- Collaborated with internal operations and dispatch teams to solve critical service issues, proactively preventing escalations and improving on-time performance by 15%.
- Created customer-specific reporting and performance dashboards, enhancing transparency and trust across all active accounts.
- Delivered strategic QBRs to executive stakeholders, aligning operational KPIs with contractual commitments and business objectives.
- Provided expert guidance on company products and services, positioning clients for optimal results.
- Tailored each client''s experience according to their unique needs, demonstrating genuine care for their individual goals and objectives.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
- Delivered consistent revenue growth by managing multiple accounts and identifying upselling opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Terminal Manger for Norfolk Southern Offsite Yard
Cargomatic
08.2023 - 07.2024
- Ran an offsite grounded container operation for the Norfolk Southern in Rossville, Tennessee for all overflow international containers (roughly 2000 containers on site at a time)
- Managed daily terminal operations, optimizing workflow, maximizing turn times and ensuring safety compliance.
- Supervised staff performance, providing guidance and training to enhance team efficiency.
- Developed and implemented operational procedures, improving service delivery and customer satisfaction.
- Worked closely with the norfolk southern and TDIS to ensure customer satisfaction
- Sent daily yard reports including inventory and KPIs
Senior Capacity Account Manager
Cargomatic
06.2022 - 12.2023
- Sourced, vetted, and onboarded trucking companies to fulfill customer freight demands across high-volume regions.
- Built and managed a reliable network of carriers, improving freight coverage by 40% and reducing service disruptions.
- Negotiated competitive rates and service agreements with carriers, balancing cost-efficiency with service quality.
- Acted as the primary liaison between carriers and internal teams to ensure load coverage, equipment availability, and timely performance.
- Developed region-specific capacity strategies that aligned with customer volume trends and seasonal shifts.
- Collaborated with sales and operations to match freight with appropriate carriers, ensuring high service levels and on-time delivery metrics.
- Analyzed client feedback to identify areas for improvement in service offerings.
Director of Vendor Sales and Relations
IMC Companies
08.2020 - 01.2022
- Generated new leads from ports, rails, and customers to increase volumes and business.
- Delighted vendors with presentations and services; enhanced sales and offerings to vendors offering user-friendly systems and enticing to new carriers.
- Reenergize past vendors for renewed business; solidified partnerships to increase revenue by about 7%.
- Formalized dray rates with past/present vendors (500 companies); maintained rate tables and recorded data comparing performance rates and pricing between carriers; enhanced profitability and accuracy.
Vendor Manager Supervisor
West Coast Ports
01.2021 - 08.2021
- Supervised 200 LA carriers; collaborated with vendors to solidify appropriate services while increasing business opportunities for the corporation.
- Fortified a clear communication approach developing high expectations for a 20-member team. Provide daily summaries of queries showing progression or regression until goals were met.
- Guaranteed ICBs, finalized charges, and input in the system with 100% accuracy.
- Exceeded customers' level of service based on CSR reports and KPIs; corrected any pain points and instructed team plan for execution offering constant feedback throughout the shift.
- Prioritized loads to pull based on LFD, Demurrage, or priority; avoided accruing charges at the ports by counseling carriers according to dates; remained 3 days ahead of schedule. Managed 500 – 700 loads pulled from ports weekly
- Dispatched and accounted for all loads assuring no available loads at the end of each day preventing loss of funds and meeting customer standards.
Vendor Manager
West Coast Ports
11.2020 - 01.2021
- Maintained vendors in key markets. Managed 15-member team completing nearly 10 daily queries; determined KPIs based on data to consult carriers or transportation movement.
- Initiated KPI reporting, identified vendors with the highest level of consistent execution and held underperforming vendors; increased productivity about 5%.
- Networked to discover and onboard 100+ vendors in LA region; attained peak truck value to support current volumes.
- Developed and implemented procurement strategies to optimize supply chain efficiency.
- Managed vendor relationships to ensure compliance with service level agreements.
Education
Associate of Science - Public Health, Professions and Related Clinical Science
The University of Alabama
08-2020
Skills
- Capacity Oversight
- Operational Management
- Rate Negotiation
- Strategic planning
- Processes and procedures
- Project management
- Revenue Generation
- Professional Relations
- Business Development
Websites
Timeline
Account Director
Cargomatic
12.2023 - 09.2025
Terminal Manger for Norfolk Southern Offsite Yard
Cargomatic
08.2023 - 07.2024
Senior Capacity Account Manager
Cargomatic
06.2022 - 12.2023
Vendor Manager Supervisor
West Coast Ports
01.2021 - 08.2021
Vendor Manager
West Coast Ports
11.2020 - 01.2021
Director of Vendor Sales and Relations
IMC Companies
08.2020 - 01.2022
Associate of Science - Public Health, Professions and Related Clinical Science
The University of Alabama
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