Madeline Hood
Indianapolis,IN
Summary
Detail-oriented leader with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
6
6
years of professional experience
Work History
Parts Associate
Stoops Freightliner
02.2024 - Current
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Service Center Manager
Valvoline Instant Oil
01.2019 - 02.2024
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Established quality control measures to increase effectiveness of customer support provided by team members.
Cashier
The Christmas Tree Shop
08.2018 - 12.2018
- Operated cash register for cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Center Grove High School
Greenwood, IN12.2018
Skills
- Problem-solving
- Scheduling and Coordinating
- Workplace Safety
- Time and Attendance Systems
- Managing Operations and Efficiency
- Inventory Management
- Quality Control
- Profit and Loss
- Cash Management
- Microsoft Office Proficiency
- Vehicle Maintenance Knowledge
- Team Player
Timeline
Parts Associate
Stoops Freightliner
02.2024 - Current
Service Center Manager
Valvoline Instant Oil
01.2019 - 02.2024
Cashier
The Christmas Tree Shop
08.2018 - 12.2018
High School Diploma -
Center Grove High School