Madeline Hoyt
Portland,ME
Summary
Dedicated front office professional with expertise in guest relations and conflict resolution. Proven ability to enhance guest experiences and manage front desk operations efficiently.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Assistant Front Office Manager
Canopy by Hilton Portland Waterfront
Portland, Maine
05.2023 - Current
- Managed daily front office operations and ensured smooth guest check-in processes.
- Trained and supervised front desk staff on customer service best practices.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Supported management in preparing reports on front office performance metrics.
Cashier
The Cookie Jar
Cape Elizabeth, Maine
03.2021 - 08.2022
- Assisted customers with product selection and answered inquiries.
- Maintained cleanliness and organization of bakery display cases and work areas.
- Operated cash register and processed customer transactions efficiently.
Host
$3 Deweys
Portland, ME
06.2020 - 09.2020
- Greeted and seated guests promptly to enhance their dining experience.
- Managed reservations and waitlists efficiently to optimize guest flow.
- Provided menu information and answered questions about food and beverages.
Education
High School Diploma -
Cheverus High School
Portland, ME06-2022
Some College (No Degree) -
Loyola University, Maryland
Baltimore, MDSome College (No Degree) - Psychology
University of Maine
Orono, MESkills
- Front office management
- Guest relations
- Time management
- Inventory management
- Conflict resolution
- Attention to detail
- Decision making
- Concierge services
Certification
Foundations of Hospitality Management Training - Maine Community College System
Timeline
Assistant Front Office Manager
Canopy by Hilton Portland Waterfront
05.2023 - Current
Cashier
The Cookie Jar
03.2021 - 08.2022
Host
$3 Deweys
06.2020 - 09.2020
High School Diploma -
Cheverus High School
Some College (No Degree) -
Loyola University, Maryland
Some College (No Degree) - Psychology
University of Maine