Seasoned Associate bringing hands-on experience in business operations and client management. Demonstrates adeptness at fostering strategic partnerships, streamlining processes, and enhancing operational efficiency. Strong communication skills with a knack for problem-solving and team collaboration. Previous work has resulted in improved customer satisfaction and significant process optimizations.
Overview
9
9
years of professional experience
Work History
AMAZON ASSOCIATE
Amazon
Westminster, CO
09.2023 - Current
Managed multiple tasks simultaneously while maintaining attention to detail.
Collaborated with other departments to ensure successful product launches.
Ensured compliance with company safety regulations at all times while on the job.
Operated equipment such as scanners and scales correctly during checkout process.
Trained new associates on store operations, policies, and procedures.
Cleaned shelves, counters and tables to maintain organized packages.
Unboxed new merchandise and stock into appealing and organized arrangements.
Patient Care Coordinator
Colorado Center For Arthritis And Osteoporosis
Broomfield, CO
10.2021 - 12.2021
Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Maintained accurate records of all patient care activities using electronic health record systems.
Provided emotional support and counseling to patients during difficult times.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
Scheduled evaluations and procedures for patients.
Received and routed care team messages and documents to appropriate staff.
Assured regulatory compliance and professionalism across patient service.
Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
Processed patient intake information and updated medical records prior to treatment.
Completed insurance verifications and claim forms for patient intake and processing.
Communicated with patients to ensure quality of care and develop care plans.
Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Provided administrative support for patient care staff.
Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Managed patient admission and discharge processes, ensuring smooth transitions.
Coordinated patient referrals to specialists and other healthcare services.
Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Maintained comprehensive patient records, ensuring accuracy and confidentiality.
Coordinated with insurance companies to confirm patient coverage and process claims.
Enhanced patient engagement through the development of patient-centered care initiatives.
Provided emotional support and guidance to patients and their families.
Explained policies, procedures and services to patients.
Received patient inquiries or complaints and directed to appropriate medical staff members.
Daycare Manager
Maddy's Daycare
Thornton, CO
01.2016 - 05.2018
Ensured compliance with all state regulations regarding childcare centers.
Participated in professional development opportunities related to early childhood education.
Provided emotional support to children who were having difficulty adjusting to the daycare setting.
Monitored daily activities of children to ensure safety and proper supervision.
Reviewed incident reports related to injuries or discipline problems in the daycare center.
Assisted in the development of individual education plans for each child.
Organized and facilitated special events, such as field trips, holiday parties, and parent-teacher meetings.
Fostered relationships between staff members and families from diverse backgrounds.
Created a safe learning environment that was conducive to positive social interaction among students.
Maintained accurate records of student attendance, behavior, academic performance, health information, and other related data.
Implemented new programs designed to enhance the overall quality of the daycare center's services.
Managed financial aspects associated with running a successful daycare business.
Collaborated with parents to address any concerns about their child's progress or behavior at school.
Interacted with local schools, community organizations, and government agencies regarding resources available for families with young children.
Supervised staff members during meal times, rest periods, recreational activities.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Determined allocations of funds for staff, equipment and authorized purchases.
Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
Monitored student progress and assisted students and teachers with resolving problems.
Established and enforced modern educational standards to support student needs.
Service Sales Representative Captain / Trainer at CINTAS, First Aid & SafetyService Sales Representative Captain / Trainer at CINTAS, First Aid & Safety