Madeline Jacobus
Lithia,FL
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude. I am also a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Tampa, FL
10.2023 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
Manager
Jimmy John's Gourmet Sandwiches
Plant City, FL
06.2021 - 10.2023
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Associate of Arts - Business Administration
Hillsborough Community College
Plant City, FLSkills
- First Aid
- Customer Service
- Emergency Response Coordination
- Emergency Response
- Issue Resolution
- Schedule Management
- Professional Appearance
- Cleanliness and sanitation
Timeline
Flight Attendant
Frontier Airlines
10.2023 - Current
Manager
Jimmy John's Gourmet Sandwiches
06.2021 - 10.2023
Associate of Arts - Business Administration
Hillsborough Community College