Madeline Jacoby
Forks,WA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Medical Records Clerk
Forks Community Hospital
Forks, WA
10.2024 - Current
- Retrieved patient medical records in response to requests from authorized personnel.
- Processed and responded to external requests for medical records following established protocols.
- Scanned paper records into digital format.
- Processed incoming medical records requests.
- Supported administration staff with records requests to support patient care.
- Safeguarded medical records to maintain patient confidentiality.
- Maintained positive working relationship with fellow staff and management.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Maintained a secure filing system for confidential documents.
- Tracked and processed release of information requests.
- Scanned and validated medical records for upload.
Front Desk Receptionist
West Waste & Recycling
Forks, WA
08.2023 - 10.2024
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Performed basic bookkeeping tasks and issued invoices as needed.
Education
High School Diploma -
Forks High School
Forks 06-2021
Skills
- Medical record management
- Data entry accuracy
- HIPAA compliance
- Document scanning
- Information retrieval
- Customer service
- Problem resolution
- Organizational skills
- Time management
- Communication skills
- Work well independently
- Written and verbal communication
- Multitasking capacity
- Professional demeanor
Timeline
Medical Records Clerk
Forks Community Hospital
10.2024 - Current
Front Desk Receptionist
West Waste & Recycling
08.2023 - 10.2024
High School Diploma -
Forks High School
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