Madeline Jankowski
Summary
Dynamic Customer Service Leader with a focus on assessing customer needs and delivering proactive solutions. Developed effective communication strategies and fostered strong relationships through exceptional interpersonal skills. Motivated and adaptable, consistently embraced new challenges while mastering tasks independently.
Overview
9
9
years of professional experience
Work History
SST
Glenbrook Hospital, Northshore University Health System
Glenview, IL
04.2023 - 10.2024
- Responded to patient call lights to ensure timely assistance and support.
- Assisting patients with personal care; including grooming, bathing, brushing teeth, feeding, and helping patients use the bed pan.
- Transferred, lifted, and repositioned patients in bed to enhance comfort and safety.
- Supported patients during mobility exercises to promote recovery and independence.
- Resolving variety of patient questions
- Discharging and admitting new patients onto the unit.
- Managed supply inventory to ensure availability of essential items for patient care.
- Answering multiple telephone lines when covering secretary’s desk
Usher
Rosemont Theater/Allstate Arena
Rosemont, IL
04.2018 - 05.2022
- Declining entry to any patrons without a valid ticket
- Determining the authenticity of presented tickets by patrons
- Escorted patrons to assigned seats, ensuring a smooth entry experience
- Managed and resolved conflicts among patrons to maintain a positive environment
- Delivered prompt, friendly customer service to enhance patron satisfaction
- Demonstrated self-sufficiency by completing tasks without oversight.
- Provided training and assistance to develop less experienced colleagues.
- Mentoring less experienced members of the team
- Requiring no supervision during assigned tasks
Medical Receptionist
Northwest Podiatry Center
Niles, IL
01.2021 - 01.2022
- Greeted patients and ensured a welcoming office environment.
- Managed patient scheduling to optimize appointment flow.
- Collected and verified patient information for accuracy.
- Gathered samples to support diagnostic procedures.
- Entering patients’ current information into their records
- Welcomed patients and created a positive office atmosphere.
- Processed insurance claims and handled billing inquiries efficiently.
- Coordinated communication between patients and healthcare providers.
- Processed insurance claims and addressed billing inquiries to facilitate patient access to care.
- Procured necessary supplies to ensure smooth office operations.
- Organized and maintained patient files and appointment records for efficient retrieval.
Day Care provider – Part Time
Fitness Formula Club
Park Ridge, IL
08.2019 - 04.2020
- Ensured adherence to safety rules during playtime to maintain a secure environment
- Creating a fun experience for the kids by keeping them engaged in fun activities by their level of experience
- Maintained a positive demeanor at work to foster a supportive environment
Kennel Staff Assistant
Wright Way Rescue
Morton Grove, IL
01.2019 - 01.2020
- Cleaned and maintained sanitation standards for all animals.
- Provided necessary feeding for all animals each day.
- Administered medications to animals
- Ensured dogs received necessary exercise before facility closure
- Distributing medications to animals if needed
- Provided daily care and nutrition for shelter animals.
- Maintained cleanliness and organization of kennel areas to promote a safe and healthy environment.
- Helping move new dogs and cats into the shelter during transport day.
- Collaborated with team members to ensure smooth kennel operations.
- Supported adoption events by preparing animals for potential adopters.
- Educated visitors on animal care practices and adoption procedures.
- Answering any questions that clients may have.
- Conducted training for new staff on kennel protocols and safety procedures.
- Communicated effectively with co-workers regarding any changes in the status of individual animals or general facility operations.
Day Care provider – Seasonal Part Time
Valley Lo Country Club
Glenview, IL
04.2019 - 06.2019
- Supervised and engaged children during parents' dining experience
- Monitored safety rules compliance during play time.
- Assisted members with daily activities and provided personal care support.
- Maintained a clean and safe environment for all club facilities and members.
- Communicated effectively with members to understand their needs and preferences.
Entry Clerk Provider – Seasonal Part Time during Summer
Oasis Water Park
Niles, IL
06.2015 - 06.2017
- Facilitated access to the facility for all individuals.
- Making sure that all the patrons were greeted with a smile and a friendly hello
- Responsible for letting people into the facility
Education
High School Diploma -
Main South High School
Park Ridge, ILSkills
- Medical record management
- Patient mobility assistance
- Supply ordering
- Clear Documentation
- Attention to detail
- Organization
- Multi-tasking
- Time management
- Problem Solver
- Patient Advocacy
- Active Engagement
- Collaborative Approach
- Customer service
- Conflict resolution
- Team mentoring
Timeline
SST
Glenbrook Hospital, Northshore University Health System
04.2023 - 10.2024
Medical Receptionist
Northwest Podiatry Center
01.2021 - 01.2022
Day Care provider – Part Time
Fitness Formula Club
08.2019 - 04.2020
Day Care provider – Seasonal Part Time
Valley Lo Country Club
04.2019 - 06.2019
Kennel Staff Assistant
Wright Way Rescue
01.2019 - 01.2020
Usher
Rosemont Theater/Allstate Arena
04.2018 - 05.2022
Entry Clerk Provider – Seasonal Part Time during Summer
Oasis Water Park
06.2015 - 06.2017
High School Diploma -
Main South High School