MADELINE JASPER
Buda,CO
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Catering Sales Manager
Georgia Boys BBQ
08.2021 - Current
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Train and coach staff on proper food handling and customer service
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Adapted to changing market trends, keeping service offerings fresh and competitive.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Manage calendars for three catering teams as well as two food trucks
- Designed catering packages to increase sales and customer experience.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Office Manager
Datz Restaurant Group
01.2017 - 08.2021
- Worked as part of the implementation team for new technologies, including Toast POS, Incentivio, inventory and recipe management systems like Compeat
- Conducted on-site training and support for restaurant management and staff, ensuring successful adoption and effective use of new technologies
- Monitored new technology performance and proactively identified potential issues, working with restaurant management to mitigate bumps and ensure smooth operation
- Collaborated with cross-functional teams, including menu development, human resources, operations, accounting, and marketing to ensure alignment and successful implementation
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Recorded expenses and maintained accounting records.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Completed weekly payroll for 200-300 employees.
Restaurant General Manager
Kreuz Market
07.2013 - 12.2016
- Assisted in opening the second Kreuz Market location in Texas.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
High School Diploma -
San Marcos High School
San Marcos, TX06.2009
Skills
- Event Coordination
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Bookkeeping and Payroll
- Communication: Zoom, Microsoft Teams, WhatsApp
Timeline
Catering Sales Manager
Georgia Boys BBQ
08.2021 - Current
Office Manager
Datz Restaurant Group
01.2017 - 08.2021
Restaurant General Manager
Kreuz Market
07.2013 - 12.2016
High School Diploma -
San Marcos High School
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