Madeline J Jones
Virginia Beach,VA
Summary
Dynamic and results-driven professional with a diverse background in military leadership, aviation mission coordination, and hospitality/social media engagement. Eight years of U.S. Navy experience instilled a strong work ethic and discipline, complemented by exceptional organizational skills developed through complex patient and pilot coordination at Mercy Medical Angels. Expertise in communication, multitasking, and relationship-building is further enhanced by hands-on customer service experience in the bar and restaurant industry. Recognized for adaptability, reliability, and a people-first approach that fosters positive interactions in every role.
Overview
10
10
years of professional experience
Work History
Transportation Coordinator
Mercy Medical Angels
07.2024 - Current
- Coordinate patient flights, volunteer pilot assignments, and mission logistics across multiple regions.
- Serve as primary point of contact for pilots, patients, donors, and partner organizations.
- Ensure compliance with documentation requirements including liability waivers, medical release forms, and financial verifications.
- Manage mission posting, routing, airport selection, and communication through internal systems.
- Plan and execute large‑scale events such as Fly‑Ins, Ready Room sessions, and pilot engagement initiatives.
- Strengthen donor relations through communication, reporting, and stewardship (e.g., fuel funds, memorial donations).
- Track donations, reconcile reports, and maintain accurate financial and mission records.
- Collaborate with internal teams on SOP improvements, application updates, and process optimization.
Server/Bartender
Tailgate Sports Pub
04.2024 - 11.2025
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Oversaw daily operations during shifts, ensuring adherence to health and safety regulations.
- Social media content creation & basic digital marketing
- Customer service & guest engagement
- Point-of-sale (POS) operations
F-18E/F AVIATION ORDNANCEMAN / PLANE CAPTAIN / TEAM LEADER / STRIKE FIGHTER SQUADRON 211
US Navy
05.2016 - 04.2024
- In-depth knowledge of the Naval Aviation Maintenance Discrepancy Reporting Program (NAMDRP) and All Weapons Information System (AWIS) programs contributing to the timely submission of over 27 Convention Ordnance Deficiency Reports (CODR).
- Successfully completed a Maintenance Program Assessments (MPA), an Aviation Maintenance Inspections (AMI) with all responsible programs graded as “effective,” and 1 Conventional Weapon Technical Proficiency Inspection (CWTPI) graded with a score of 780 of 800.
- Managed 302 Alternate Mission Equipment (AME) assets valued at $22 Million.
- Successfully completed the Weapon System Evaluation Program (WSEP), successfully expending 6 live air-to-air missiles.
- Launched and recovered aircraft during day and night shift hours onboard USS HARRY S TRUMAN (CVN-75) encompassing over 2,300 flight hours.
- Managed ordnance loading and unloading operations for aircraft, ensuring safety protocols were followed.
- Trained junior personnel on ordnance handling procedures and safety measures to enhance team proficiency.
Education
High School Diploma -
St. Augustine High School
Saint Augustine, FLSkills
- Aviation logistics management
- Effective patient communication
- Event management
- Regulatory documentation adherence
- Donor engagement strategies
- Analytical problem solving
- Effective time management
- Microsoft Teams, Outlook, OneDrive, Excel, internal routing systems
- Attention to detail
TRAINING AND CERTIFICATIONS
- Conventional Weapons Technical Proficiency Inspection
- F/A-18A/B/C/D/E/F NEC
- Shipboard Aircraft Firefighting, NAS Norfolk
- F/A-18 A/B/C/D/E/F Plane Captain
- Dispersed Technical Publications Librarian
Timeline
Transportation Coordinator
Mercy Medical Angels
07.2024 - Current
Server/Bartender
Tailgate Sports Pub
04.2024 - 11.2025
F-18E/F AVIATION ORDNANCEMAN / PLANE CAPTAIN / TEAM LEADER / STRIKE FIGHTER SQUADRON 211
US Navy
05.2016 - 04.2024
High School Diploma -
St. Augustine High School