Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Jones

Pensacola,Florida

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Shrimp Basket. Proven ability to enhance guest engagement and boost sales through suggestive selling techniques. Composed in high-stress situations, consistently exceeding performance goals while fostering a collaborative team environment. Strong work ethic and expertise in menu memorization contribute to outstanding dining experiences.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Shrimp Basket
07.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

To-Go Server

Miller's Ale House
03.2024 - 07.2024
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Supported overall restaurant operations by assisting other team members during high-volume periods as needed, fostering a collaborative work culture.

Catering Server

All-Star Catering
07.2023 - 05.2024
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during catered events.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Carried out professional service, retaining polite and friendly approach at all times.

Server/ FOH Manager

Opie's
07.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Hostess Trainer

Walk On's Sports Bistreaux
08.2022 - 01.2023
  • Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
  • Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
  • Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
  • Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
  • Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.

Education

Gulf Breeze High School
Gulf Breeze

Skills

  • Exceptional customer service
  • Strong work ethic
  • Safe food handling
  • Menu memorization
  • Food running
  • Suggestive selling
  • Guest engagement
  • Multitasking and organization
  • Collaborative team member
  • Composed in high-stress situations

Timeline

Server/Bartender

Shrimp Basket
07.2024 - Current

To-Go Server

Miller's Ale House
03.2024 - 07.2024

Catering Server

All-Star Catering
07.2023 - 05.2024

Server/ FOH Manager

Opie's
07.2023 - 11.2023

Hostess Trainer

Walk On's Sports Bistreaux
08.2022 - 01.2023

Gulf Breeze High School

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