Madeline Jordan
Cheektowaga
Summary
Dynamic Quality Control Inspector with a proven track record at Goya Foods, excelling in product inspection and compliance. Recognized for enhancing quality standards through meticulous visual inspections and effective team collaboration. Strong decision-making and customer service skills fostered a positive work environment, ensuring operational excellence and customer satisfaction.
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
Quality Control Inspector
Goya Foods
02.2022 - Current
- After initial interview for a position on the production line, received a call for a second interview for a quality control position.
- Began training as a temporary worker on the production line, sifting through product and removing debris.
- Soon after beginning training, was shown how to operate the hopper, blancher's, and shaker tables and when to shut off which machines at the appropriate times to keep production running smoothly.
- After three months, was hired on officially through the company and my supervisor began my training in Q.C. as a Can Inspector.
- As a Can Inspector, quickly learned how to use the appropriate tools to tear down cans with lids sealed on them and measure each dimension of the can with a micrometer and a counter sink measurer.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Assistant Manager
Dollar General Market
08.2020 - 02.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Store Associate
Aldi Food Market
05.2019 - 03.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
Crew Member
McDonald's
01.2016 - 09.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Package Handler
Kelly Photoagraphers
06.2014 - 06.2017
- Accurately cut and packaged prom pictures.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 09.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Education
High School Diploma -
Forestville Central
Forestville, NY06-2015
Skills
- Quality control
- Visual inspection
- Product inspection
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Organization
- Inventory control
- Cash register operation
- Flexible schedule adaptability
Timeline
Quality Control Inspector
Goya Foods
02.2022 - Current
Assistant Manager
Dollar General Market
08.2020 - 02.2022
Store Associate
Aldi Food Market
05.2019 - 03.2020
Crew Member
McDonald's
01.2016 - 09.2018
Sandwich Artist
SUBWAY®Restaurants
09.2015 - 09.2016
Package Handler
Kelly Photoagraphers
06.2014 - 06.2017
High School Diploma -
Forestville Central
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