Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Madeline Josephick

Clifton Heights,PA

Summary

Adept at maintaining high standards of cleanliness and sanitation, I excelled in fast-paced environments at Weis Markets and The Peppermill, enhancing customer satisfaction through exceptional service and culinary skills. My expertise in equipment safety and effective communication led to a significant boost in sales, showcasing my ability to meet and exceed employer expectations.

Overview

3
3
years of professional experience

Work History

Deli Associate

Weis Markets
York, PA
11.2023 - 01.2024
  • Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
  • Greeted customers, provided excellent customer service, and answered questions regarding deli products.
  • Maintained work areas to reduce potential for illness or injury.
  • Responded to customer questions regarding product availability.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
  • Gave exceptional customer service to guests during peak business periods, resulting in increased sales and boost in revenues.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Resolved customer complaints promptly in a courteous manner in order to ensure customer satisfaction.
  • Cleaned work areas regularly to maintain hygiene standards established by the company.
  • Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
  • Cleaned utensils, dishes and glasses for customer use.
  • Ensured that all food items were stored at appropriate temperatures according to health code standards.
  • Acquired new skills to support team and further accommodate customer needs.
  • Offered samples to promote and upsell specials.

Grill/Prep Cook

The Peppermill
West Chester , PA
05.2021 - 03.2022
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Trained new employees on proper techniques of preparing meals safely.
  • Checked completed orders for correct quantity and quality.
  • Set up work stations prior to opening to minimize prep time.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.
  • Discarded spoiled food items immediately following established procedures.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Kept the kitchen area clean at all times during shifts.
  • Stocked kitchen with necessary supplies, including food items and utensils.
  • Followed recipes to prepare meals according to customer specifications.
  • Grilled and deep fried various foods from meats to potatoes.
  • Completed special orders according to customer dietary needs.
  • Executed proper techniques when preparing menu item ingredients.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Heated sauces, soups and gravies according to specified methods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Communicated effectively with fellow staff members regarding meal preparations.

Education

High School Diploma -

Bayard Rustin High School
West Chester, PA
06-2021

Skills

  • Cleanliness and sanitation
  • Register operations
  • Equipment safety
  • Proper food handling
  • Cooking
  • Knife handling skills
  • Sales expertise
  • Cleaning and sanitizing
  • POS system operation
  • Accurate money handling

Affiliations

  • In my spare time I am a dog mother, I like to take her on walks, teach her new tricks, and make her life more exciting by introducing her to new surroundings/people.
  • I also partake in doing nails/makeup on the side, I don't do it as much on myself but can always make my friends feel better with a little bit of girl time.
  • My mother is also disabled so in any spare time I have I make sure to take her grocery shopping, help her clean her house, cook her various foods and etc...

Timeline

Deli Associate

Weis Markets
11.2023 - 01.2024

Grill/Prep Cook

The Peppermill
05.2021 - 03.2022

High School Diploma -

Bayard Rustin High School

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Madeline Josephick