Madeline Kimbrell
Baker,FL
Summary
Dynamic professional with a proven track record in customer service at Fatboys, excelling in high-pressure environments. Demonstrated strong multitasking and problem-solving skills, ensuring exceptional guest experiences. Adept at cash handling and maintaining cleanliness, contributing to operational efficiency and customer satisfaction. Committed to delivering results through effective team collaboration and attention to detail.
Overview
4
4
years of professional experience
Work History
Waitress
Fatboys
09.2024 - 01.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Project Manager
Public Storage
10.2022 - 01.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Caregiver
FirstLight HomeCare
02.2021 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Receptionist/Bather
Cains Doghouse
04.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Receptionist/Kennel Tech
Navy Blvd Animal Hospital
09.2021 - 01.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Education
West Florida High School of Technology
Pensacola, FL05.2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cleanliness
- Cash handling
- Safe food handling
- Hospitality service expertise
- Payment processing
- Memory retention
- Complex Problem-solving
- Active listening
- Time management
- Supply restocking
- Upselling
Timeline
Waitress
Fatboys
09.2024 - 01.2025
Project Manager
Public Storage
10.2022 - 01.2023
Receptionist/Bather
Cains Doghouse
04.2022 - 09.2022
Receptionist/Kennel Tech
Navy Blvd Animal Hospital
09.2021 - 01.2022
Caregiver
FirstLight HomeCare
02.2021 - 04.2021
West Florida High School of Technology
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