Madeline Kirchoff
NY
Summary
Experienced toll collector with extensive knowledge in toll booth equipment and cash register operations. Possessing strong communication and interpersonal skills. Well-versed in company standards and procedures. Thrives in high-intensity workloads and performs under extreme weather conditions, consistently delivering exceptional service. Proven as a reliable cafe and food prep worker, providing friendly and individualized service in store-front parlors and shops. Coordinated front desk manager excelling at multitasking and delivering exceptional customer service. Experience in preparing personal food orders, restocking inventory, and operating cash registers. Flexible team member ready to contribute to your organization's success. Previous experience as a senior aid/companion, demonstrating dedication to assisting others.
Overview
8
8
years of professional experience
Work History
Toll Collector
Robert Moses State Park
06.2023 - Current
- Classified all vehicles passing through toll lanes in accordance with procedure requirements
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow
- Operated to collection equipment and processed to payments accurately
- Reconciled cash drawer at start, and end of each shift, accounting for hours, and resolving discrepancies
- Operated cash, register to record, transactions, accurately, and efficiently
- Worked with various customers to understand needs and provide excellent service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Cafe and Food Prep, Customer Service Counter Help
Sobol
01.2017 - 08.2023
- Responsible for prepping fruit, making fruit bases, making smoothies, making Acai bowls, waffles and coffee
- Take customers orders, in person and over the phone
- Execute customer service
- Able to reach, bend, stoop and lift boxes
- Responsible for cash register
- Key holder
- Open and closed the store
- Responsible for the staff and cash
- Maintains a positive work environment for customers and staff
- Team player
- Able to work in a standing position for extended periods
- High functioning.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Education
Master of Arts - Communication Sciences And Disorders
SUNY Plattsburgh
Plattsburgh, NY05.2024
High School Diploma -
Sachem North High School
Lake Ronkonkoma, NY 05.2020
Skills
- Maintained patience and passion for students with special challenges
- Multitasking proficiency
- Dependability
- Money Handling
- Interpersonal communication skills
- Patience and composure
- Reliability and punctuality
- Customer Satisfaction
- Customer Service
- Ingredient Preparation
- Lead worker
- Hygiene practices
- Equipment Sanitation
- Safe Food Handling
- Organized and detail-oriented
- Assertiveness
- Teamwork and Collaboration
Additional Information
- Shadowed Speech Language Pathologists
- Mill Neck Manor: Diane Diculescu
- Little Angels Center: Jennifer Raffaele (pediatric office facility/center based)
Timeline
Toll Collector
Robert Moses State Park
06.2023 - Current
Cafe and Food Prep, Customer Service Counter Help
Sobol
01.2017 - 08.2023
Master of Arts - Communication Sciences And Disorders
SUNY Plattsburgh
High School Diploma -
Sachem North High School
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