Summary
Overview
Work History
Education
Skills
Timeline
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Madeline Evans

Cabot,AR

Summary

Dynamic professional with a proven track record in invoice processing and customer service, honed at Steel Sales & Equipment. Skilled in data entry and account management, I significantly improved financial accuracy. Demonstrated expertise in fostering customer relationships and streamlining processes, ensuring operational excellence and client satisfaction.

Maintained healthy relationships with customers to achieve sales goals, and communication with outside suppliers to ensure that they have the right information.

Overview

11
11
years of professional experience

Work History

Inside Sales Representativ and Billing Clerk

Steel Sales & Equipment
02.2023 - Current
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
  • Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
  • Identify potential leads
  • Build relationships with potential customers
  • Demonstrate company products and services
  • Guide leads through the sales process
  • Work with sales executives to handle larger accounts
  • Maintain positive relationships with customers

Shipping and Receiving Manager

Industrial Mill & Maint Supply
08.2017 - 02.2023
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
  • Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.

911 Dispatcher

Lonoke Police Department
07.2014 - 08.2016
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.

Education

None - Liberal Arts And Sciences

Arkansas State University
Beebe, AR

Lonoke High School
Lonoke, AR
05.2014

Skills

  • Data entry
  • Data entry proficiency
  • Invoice processing
  • Customer service
  • Financial reporting
  • Payment transactions
  • Account management
  • Purchasing
  • Deadline oriented
  • Professionalism and ethics
  • Dispute resolution
  • Purchase orders
  • Customer contact
  • Decision-making
  • Year-end reporting
  • Customer account management
  • Mail sorting
  • Invoice generation
  • Market value estimation
  • Microsoft experiences

Timeline

Inside Sales Representativ and Billing Clerk

Steel Sales & Equipment
02.2023 - Current

Shipping and Receiving Manager

Industrial Mill & Maint Supply
08.2017 - 02.2023

911 Dispatcher

Lonoke Police Department
07.2014 - 08.2016

None - Liberal Arts And Sciences

Arkansas State University

Lonoke High School

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Madeline Evans