Madeline Leath
Little York,IL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with solid computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Receptionist
Eagle View Community Health Systems
Monmouth, IL
12.2023 - Current
- Performed data entry tasks and entered into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel; fielding up to 50 incoming and outgoing calls a day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained an organized filing system of confidential patient information in accordance with HIPAA and company policies.
- Scheduled and confirmed appointments for patients throughout 3 clinic locations including Medical, Dental, and Behavioral Health services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed payments and updated accounts to reflect balance changes.
- Kept up to date on company policies and procedures to ensure compliance with the organization and provide the best service possible.
Assistant Manager/Receiving Clerk
Farm King Supply
Monmouth, IL
11.2022 - 12.2023
- Provided guidance on the implementation of new policies and procedures in stores.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Maintained accurate records of incoming deliveries according to established procedures.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
Front Desk Attendant
Henderson County Public Library
Biggsville, IL
02.2018 - 03.2019
- Answered patrons' questions and assisted in finding materials requested.
- Implemented and helped manage summer reading program for children.
- Verified and documented inter-library loans in computer system.
- Provided reference and reader's advisory services to library patrons.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Processed interlibrary loan requests for patrons.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Processed payments from patrons for fines or fees associated with their accounts.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
Education
High School Diploma -
Edwards Academy
06.2016
Skills
- Quality Assurance
- Document Management
- Verbal and written communication
- Telephone Etiquette
- Strong Organization Skills
- Customer Service
- Service-Oriented
- Data Entry
References
References available upon request.
Timeline
Receptionist
Eagle View Community Health Systems
12.2023 - Current
Assistant Manager/Receiving Clerk
Farm King Supply
11.2022 - 12.2023
Front Desk Attendant
Henderson County Public Library
02.2018 - 03.2019
High School Diploma -
Edwards Academy
Similar Profiles
Fatima SierraFatima Sierra
Community Relations Coordinator at Community Health Systems, Inc.Community Relations Coordinator at Community Health Systems, Inc.
Michael FontenoMichael Fonteno
Security Officer at Community Health Systems, CHSSecurity Officer at Community Health Systems, CHS
Kathryn L. GiacominoKathryn L. Giacomino
Administrative Assistant, Supply Chain at Community Health SystemsAdministrative Assistant, Supply Chain at Community Health Systems