Madeline Leath
Little York,IL
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with solid computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
6
6
years of professional experience
Work History
Receptionist
Eagle View Community Health Systems
Monmouth , IL
2023.12 - Current
- Performed data entry tasks and entered into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel; fielding up to 50 incoming and outgoing calls a day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained an organized filing system of confidential patient information in accordance with HIPAA and company policies.
- Scheduled and confirmed appointments for patients throughout 3 clinic locations including Medical, Dental, and Behavioral Health services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Responded to inquiries from internal staff members regarding office operations.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed payments and updated accounts to reflect balance changes.
- Kept up to date on company policies and procedures to ensure compliance with the organization and provide the best service possible.
Assistant Manager/Receiving Clerk
Farm King Supply
Monmouth , IL
2022.11 - 2023.12
- Provided guidance on the implementation of new policies and procedures in stores.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Received incoming shipments and checked for accuracy of items and quantity against invoices and purchase orders.
- Updated inventory records to reflect new stock levels.
- Performed cycle counts to ensure accuracy of inventory records.
- Verified that all merchandise was in good condition upon arrival, and reported any discrepancies or damages immediately.
- Unloaded delivery trucks, containers, and pallets using hand truck, forklifts or other equipment as needed.
- Completed necessary paperwork including packing slips, bills of lading, receiving reports. accurately and on time.
- Maintained accurate records of incoming deliveries according to established procedures.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
Front Desk Attendant
Henderson County Public Library
Biggsville , IL
2018.02 - 2019.03
- Answered patrons' questions and assisted in finding materials requested.
- Implemented and helped manage summer reading program for children.
- Verified and documented inter-library loans in computer system.
- Provided reference and reader's advisory services to library patrons.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Processed interlibrary loan requests for patrons.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
- Processed payments from patrons for fines or fees associated with their accounts.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
Education
High School Diploma -
Edwards Academy
06.2016
Skills
- Quality Assurance
- Document Management
- Verbal and written communication
- Telephone Etiquette
- Strong Organization Skills
- Customer Service
- Service-Oriented
- Data Entry
References
References available upon request.
Timeline
Receptionist
Eagle View Community Health Systems
2023.12 - Current
Assistant Manager/Receiving Clerk
Farm King Supply
2022.11 - 2023.12
Front Desk Attendant
Henderson County Public Library
2018.02 - 2019.03
High School Diploma -
Edwards Academy
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