Madeline Leslie
Rio Rancho,NM
Summary
Dynamic leader with proven expertise in operations management and customer relationship management, honed at Smith's Marketplace. Excelled in fostering team collaboration and enhancing customer satisfaction, significantly reducing complaints. Skilled in staff development and strategic planning, adept at driving performance and quality to new heights.
Overview
2021
2021
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Manager
Smith's Marketplace
08.2010 - 04.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Welding Technology - Welding Technology 1&2
University of New Mexico, Gallup, NM
Gallup, NM05.2009
High School Diploma - Basic
Ft. Wingate High School
Fort Wingate, NM05.2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Conflict resolution
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Staff development
- Strategic planning
Timeline
Customer Service Manager
Smith's Marketplace
08.2010 - 04.2020
Assistant Manager
McDonald's Restaurant
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
Welding Technology - Welding Technology 1&2
University of New Mexico, Gallup, NM
High School Diploma - Basic
Ft. Wingate High School
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