Madeline Logan
Denver,CO
Summary
Accomplished leader with a proven track record at Walmart, adept in agenda planning and strength coaching. Excelled in developing staff training programs to enhance customer service, achieving significant improvements in customer satisfaction. Skilled in conflict resolution and team motivation, ensuring operational excellence and staff adherence to high standards.
Overview
16
16
years of professional experience
Work History
Overnight Stocking Coach
Walmart
Brighton, CO
05.2024 - Current
- Developed and implemented staff training programs to ensure customer service excellence.
- Performed daily store operations such as opening and closing, ordering inventory, scheduling shifts.
- Conducted regular performance reviews of employees and provided feedback for improvement.
- Resolved customer complaints in a professional manner.
Customer Service Manager
Walmart
Brighton, CO
11.2011 - 06.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
BASE Site Leader
Adams 12 Five Star School District
Thornton, CO
08.2008 - 10.2010
- Conducted regular meetings with team members to assess progress and address any issues that arise.
- Provided guidance and support to staff members while ensuring they adhere to company standards.
- Resolved conflicts between staff members in a professional manner.
Skills
- Agenda planning
- Season scheduling
- Recruitment
- Strength coaching
- Equipment management
- Safety oversight
- Scheduling
- Job assignment
Timeline
Overnight Stocking Coach
Walmart
05.2024 - Current
Customer Service Manager
Walmart
11.2011 - 06.2015
BASE Site Leader
Adams 12 Five Star School District
08.2008 - 10.2010