Madeline Lopes
Riverview,FL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings, combined with bartending learning experience. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Golf Associate
PopStroke
01.2024 - 06.2024
- My job is to help run the golf clubhouse and do hosting in the restaurant as needed.
- We check guests out at the register and welcome them as we are the first faces they see upon entering.
- There is also an ice cream parlor in the clubhouse that we are responsible for serving and cleaning.
To-Go Specialist
Outback and Carrabba's Express
05.2023 - 08.2023
- Same responsibilities as previously stated.
- Break in employment because of moving for university.
To-go Specialist
Outback & Carrabba's Express
08.2022 - 12.2022
- I was a to-go specialist and an expo assistant.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Took catering orders occasionally, and would make sure everything in the order was correct and deliver the orders. Once at the location I would ensure everything was set up and serve the food if the guests requested.
- Increased customer engagement with well-planned and executed street marketing campaigns.
- We did special partnerships with local businesses around big holidays for those businesses, they would hand out flyers to customers in exchange for us feeding their staff on a day of their choosing.
- I was also a trainer for the marketing team and the to-go specialist position in my last three months of employment
Crew Member
Chipotle Mexican Grill
01.2022 - 03.2022
- I would float around to many different roles depending on the company's need for the shift.
- The roles being cashier, serving on the line, putting together to-go orders, and frying chips.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Server
Olive Garden
11.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/To-go Specialist
Cracker Barrel
03.2020 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelors Degree - Biology on the Plant Science track
University of Central Florida
Orlando, FL05.2026
High School Diploma - Advanced High School Diploma
Central High School
Woodstock, VA05.2021
One Year Certificate - College Education
Laurel Ridge Community College
Middletown, VA05.2021
Skills
- Customer Service
- POS
- Serving Experience
- FOH Experience
- Upselling
- Restaurant Experience
- Marketing
- Hosting
- Bartending
- Strong Work Ethic
- Safe Food Handling
- Basic Bartending Knowledge
Certification
ABC Bartending School
- Bartending Service License - 08/2024
Timeline
Golf Associate
PopStroke
01.2024 - 06.2024
To-Go Specialist
Outback and Carrabba's Express
05.2023 - 08.2023
To-go Specialist
Outback & Carrabba's Express
08.2022 - 12.2022
Crew Member
Chipotle Mexican Grill
01.2022 - 03.2022
Server
Olive Garden
11.2021 - 01.2022
Server/To-go Specialist
Cracker Barrel
03.2020 - 08.2021
Bachelors Degree - Biology on the Plant Science track
University of Central Florida
High School Diploma - Advanced High School Diploma
Central High School
One Year Certificate - College Education
Laurel Ridge Community College
Similar Profiles
FELICIA GALFELICIA GAL
Golf Shop Attendant at PopstrokeGolf Shop Attendant at Popstroke
Marissa Del PratoMarissa Del Prato
Sales Associate at PopstrokeSales Associate at Popstroke
KAITLYN FREEMANKAITLYN FREEMAN
Event Sales Manager at PopStrokeEvent Sales Manager at PopStroke