Madeline MacDonald
Assistant Center Director
Knoxville,TN
Summary
Versatile Assistant Center Director with background in overseeing daily operations, implementing strategic plans, and managing staff. Strengths include strong leadership skills, problem-solving abilities, and effective communication. Have made significant contributions to improving organizational efficiency and fostering team collaboration in previous roles. Committed to driving growth while ensuring high levels of customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Center Director
ADMA BioCenters
Maryville, TN
05.2024 - Current
- Supported daily operations by assisting in program planning and implementation.
- Assisted in training new staff on policies and procedures for compliance.
- Organized schedules and activities to ensure smooth workflow throughout the center.
- Conducted periodic reviews of existing processes to identify areas for improvement.
- Organized team building activities to foster collaboration among staff members.
- Ensured that all equipment is functioning correctly and maintained regularly according to manufacturer's guidelines.
- Resolved conflicts between employees or customers in a professional manner while upholding company values.
- Provided guidance, support and mentorship to new employees and conducted performance evaluations.
- Tracked metrics to maintain current understanding of center operations.
- Managed relationships with external vendors such as contractors, suppliers, negotiating contracts where necessary.
- Ensured compliance with state regulations related to health, safety and security standards.
- Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
- Created reports on daily operations, attendance records, program outcomes and other data as required by the director.
- Conducted regular meetings with staff to discuss upcoming events, goals and objectives.
- Oversaw day-to-day operations of the center which included scheduling appointments, maintaining inventory levels and ordering supplies.
- Identified areas of improvement within the organization by implementing new procedures or revising existing ones.
- Analyzed data from various sources in order to identify trends or patterns that could be used for decision making purposes.
- Participated in the recruitment process including interviewing potential candidates.
- Developed strategies for improving operational processes while reducing costs.
- Maintained compliance with legal requirements and applicable guidelines.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Designed performance metrics to track progress and strategic business goals.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
Quality Assurance Specialist
ADMA BioCenters
Maryville, TN
10.2022 - 05.2024
- Conducted thorough inspections of products to ensure quality standards.
- Developed and maintained quality documentation and reporting procedures.
- Collaborated with production teams to identify and resolve quality issues.
- Analyzed data from quality control tests for trends and compliance.
- Participated in root cause analysis for non-conformance incidents.
- Monitored production processes to uphold safety and quality regulations.
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, processes and procedures.
- Coordinated activities with other departments related to product release decisions.
- Reviewed customer requirements and specifications to ensure products met standards.
- Prepared reports to communicate results of quality inspection activities to management.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Conducted regular internal audits to identify non-conforming issues.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Monitored production operations for conformance to established quality standards.
- Ensured compliance with all relevant safety regulations during testing phases.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
- Performed root cause analysis of defects identified during testing cycles.
- Coordinated with cross-functional teams to address quality issues and implement corrective actions.
- Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
Phlebotomy Supervisor
ADMA BioCenters
Knoxville, TN
08.2021 - 10.2022
- Trained and mentored new phlebotomy staff on best practices and procedures.
- Ensured compliance with safety protocols and regulations during blood collection processes.
- Coordinated scheduling for phlebotomy team to optimize workflow efficiency.
- Conducted quality control checks on collection equipment and supplies regularly.
- Developed training materials to enhance team knowledge of phlebotomy techniques.
- Collaborated with laboratory staff to improve sample handling and processing procedures.
- Trained and supervised phlebotomists and lab assistants.
- Obtained blood specimens through venipunctures and fingersticks.
- Evaluated employee skill and quality of care against performance benchmarks.
- Adhered to all applicable laws, regulations and ethical standards relating to medical laboratories.
- Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.
- Maintained a clean work environment by enforcing safety policies and adhering to OSHA guidelines.
- Performed administrative duties such as preparing reports, tracking employee hours and maintaining records of patient visits.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Marketing Associate
Five Nine Solutions
Knoxville, TN
09.2020 - 08.2021
- Collaborated with team members to create engaging content for social media.
- Communicated effectively with clients to understand their marketing needs.
- Conducted market research to identify trends in consumer behavior.
- Maintained accurate records of all marketing efforts.
- Assisted with the development of promotional materials, such as brochures and flyers.
- Developed and maintained relationships with external vendors and agencies.
- Collaborated with sales teams to develop promotional strategies and materials.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
Assistant Manager
The Paraclete
Knoville, TN
10.2019 - 09.2020
- Worked primarily with purchase orders and managing customer accounts.
• Organized and managed perennial orders, as well as new and special request purchasing. • Trained new hires on front-of-house customer service duties. • Assisted in managerial tasks as needed.
MSRI
Knoxville TVA Employee's Credit Union
Knoxville , TN
04.2018 - 09.2019
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer and balanced cash at end of shifts.
- Promoted bank products and services to enhance customer engagement.
- Maintained compliance with banking regulations and internal policies.
- Resolved customer issues with professionalism and empathy.
- Maintained confidentiality of bank records, transactions and customer information.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Built and maintained client relationships through quality, personalized interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Servere
Aubrey's
Knoxville, TN
05.2008 - 03.2018
- Provided attentive service to guests in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely delivery of orders.
- Resolved guest concerns promptly to enhance overall dining experience.
- Supported team members by training new servers on restaurant protocols and procedures.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Tennessee
Knoxville, TN05-2025
Skills
- Program planning
- Staff training
- Data analysis
- Project management
- Quality assurance
- Customer service
- Compliance standards
- Conflict resolution
- Team collaboration
- Training and mentoring
- Program promotion
- Vendor relations
- Critical thinking
- Organizational skills
- First aid certification
References
References available upon request.
Timeline
Assistant Center Director
ADMA BioCenters
05.2024 - Current
Quality Assurance Specialist
ADMA BioCenters
10.2022 - 05.2024
Phlebotomy Supervisor
ADMA BioCenters
08.2021 - 10.2022
Marketing Associate
Five Nine Solutions
09.2020 - 08.2021
Assistant Manager
The Paraclete
10.2019 - 09.2020
MSRI
Knoxville TVA Employee's Credit Union
04.2018 - 09.2019
Servere
Aubrey's
05.2008 - 03.2018
Bachelor of Arts - Interdisciplinary Studies
University of Tennessee