Madeline Madruga
Saint Michael,MN
Summary
Hardworking sales associate committed to providing excellent customer service while working with cross-sectional teams. Capability of communicating well, and being dedicated to having constant growth and progression during the performance of daily work. Looking for long-term opportunity to leverage her education and life experiences to help make an impactful change in the lives of others.
Overview
7
7
years of professional experience
Work History
University Military Counselor
Grand Canyon Education
Phoenix, AZ
09.2021 - Current
- Leveraged CRM database and campaigns to drive customer contacts, appointments, and sales with military members and their families.
- Worked closely with the marketing department to develop and execute effective promotional programs.
- Collaborated with a multidisciplinary team on projects related to improving overall efficiency within the organization's military sales department.
- Created proposals for potential clients, including cost analysis and enrollment documentation for military education benefits.
- Used platforms such as Microsoft Outlook, Excel, and Zoom during the workday.
Call Center Specialist
Grand Canyon Education
Phoenix, Arizona
09.2020 - 05.2021
- Provided customer service to callers, including resolving issues and answering inquiries.
- Demonstrated ability to remain calm during challenging situations with difficult customers.
- Answered, screened and processed high volume of calls daily with call management system.
Childcare Worker
Busy Bee's Babysitting
Phoenix, AZ
10.2019 - 03.2020
- Supervised and monitored the safety of children in my care.
- Demonstrated patience and understanding when working with young children.
- Communicated with children's parents or guardians.
Merchandise Sales Associate
American Girl Doll
Minneapolis, MN
06.2018 - 12.2018
- Provided product knowledge and recommendations to customers.
- Maintained stock levels, including replenishing items when necessary.
- Prepared promotional materials for upcoming sales events.
Administrative Assistant
San Joaquin Engineering Solutions
Modesto, CA
05.2017 - 08.2017
- Provided administrative support, including scheduling meetings, managing calendars, and taking incoming calls.
- Organized and maintained filing systems for physical and electronic documents, ensuring confidentiality.
- Tracked payroll and work order information with the company's software systems.
Education
Bachelor of Science in Psychology -
Grand Canyon Education
Phoenix, AZ04-2021
Master of Science in Clinical Mental Health Counseling -
Grand Canyon University
Phoenix, AZ01-2021
Skills
- Self-starter
- Collaborative
- Psychological Factors for Consumer Behavior
- Customer Relations
- Organization
- Detail Oriented
References
References available upon request.
Timeline
University Military Counselor
Grand Canyon Education
09.2021 - Current
Call Center Specialist
Grand Canyon Education
09.2020 - 05.2021
Childcare Worker
Busy Bee's Babysitting
10.2019 - 03.2020
Merchandise Sales Associate
American Girl Doll
06.2018 - 12.2018
Administrative Assistant
San Joaquin Engineering Solutions
05.2017 - 08.2017
Bachelor of Science in Psychology -
Grand Canyon Education
Master of Science in Clinical Mental Health Counseling -
Grand Canyon University