Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Madeline Maiwurm

Folsom,CA
Madeline Maiwurm

Summary

Driven, vibrant, articulate, problem solver and storyteller with a consulting and client facing background. I have a competitive spirit, a thirst for knowledge, and the tenacity to overcome adversity. I innately connect with others through genuinely listening for problems they are looking to solve or results that they are looking to achieve with a hungry and humble attitude.

Overview

6
years of professional experience
1
Certification

Work History

Salesforce

Customer Success Analyst - Commerce Cloud
01.2021 - Current

Job overview

  • 6.9M in influenced renewals in FY23
  • Consult our customers on a 1:1 journey by engaging live in Expert Coaching Sessions or troubleshooting Success Requests
  • Lead discovery calls to uncover gaps and understand business goals in relation to the Salesforce platform
  • Audit and create personalized, detailed plans and presentations to help our customers take full advantage of Salesforce solutions resulting in revenue growth for their business
  • Proactively engage with accounts that spend under a $1M threshold to help them optimize OOTB functionalities
  • Consult customer contacts including Salesforce administrators, e-commerce coordinators, project managers, and C-suite executives
  • Collaborate internally with Sales, Success, Product, and Architect teams
  • Develop and maintain trusted relationships with accounts
  • My efforts keep our solutions sticky, making the renewal process much smoother for both our sales teams and clients
  • Host monthly 1:Many webinars: Metrics & Analytics, Products & Catalogs
  • Currently Specialized in Salesforce Commerce Cloud: Einstein AI, Feature & Adoption Checklist (high level audit), On-Site Search, Metrics & Analytics, Products & Catalogs, & Sorting Rules
  • Certified Administrator of the Salesforce Core Platform
  • Slack Champion
  • Trailhead Ranger

First American Title Insurance

Associate Commercial Escrow Officer
01.2020 - 07.2020

Job overview

  • Responsible for the accurate setup and delivery of millions of dollars wired between our clients
  • Chosen to be part of the “Opus Property Project” team where I shared innovative ideas that helped grow our brand and improve customer experience
  • Worked 1 on 1 with prospects and existing clients to build trust and maintain relationships while practicing open communication in regards to strengthening and improving our offerings

UnitedHealthcare

Inside Sales Representative
06.2019 - 01.2020

Job overview

  • Achieved Top 10% of sales in the nation out of 800 sales representatives
  • Awarded “Tonka Titan” sales status, given to top performers in the Minnetonka location based on exceeding sales goals and compliance data
  • Maintained up-to-date knowledge of market trends, government regulations, and competitor developments to strategically position UnitedHealthCare
  • Exceeded the goals established in the areas of: Quota retirement, Attendance, Quality and Customer Satisfaction
  • Successfully certified to sell Health and Life insurance in all 50 states, exceeded appointment targets, and completed all annual product certifications
  • Stayed aligned with clients informing them of new plans in their area and ensured they were still happy with their current plan

Ciao Bella

Server
10.2017 - 05.2019

Job overview

  • Built fantastic relationships with repeat customers
  • Worked at understanding new customer behaviors and what drives their actions to assure each individual left feeling content and understood all while providing exceptional experience
  • Developed and continually improved my teamwork skills - as a positive customer experience consists of many people working in concert
  • Strong time management skills were necessary as I balanced schoolwork and extracurricular activities

Cooper Smith Marketing

Marketing Intern
12.2016 - 01.2017

Job overview

  • Assisted and tracked various financial reports and conducted online research into digital and mobile offerings and innovations
  • Supported the VP of Marketing by coordinating and executing brand events, photo shoots, and meetings
  • Summarized and communicated my marketing research to other members of the team and management by creating a well thought out, relevant, and informative PowerPoint presentation

Education

Trailhead By Salesforce
Remote

from Trailhead Ranger
01.2023

University of Minnesota - Twin Cities
Minneapolis, MN

Bachelor of Arts from Psychology, Public Health
05.2019

Skills

  • Salesforcecom Consulting
  • Salesforce Commerce Cloud
  • Customer Success
  • Customer Relationship Management (CRM)
  • Business Analysis
  • Presentation Skills
  • Analytical Skills
  • Customer Retention

Certification

  • Salesforce Certified Administrator (SCA)
  • Certified Insurance Consultant License (Accident & Health), Individual, All 50 States

Timeline

Customer Success Analyst - Commerce Cloud

Salesforce
01.2021 - Current

Associate Commercial Escrow Officer

First American Title Insurance
01.2020 - 07.2020

Inside Sales Representative

UnitedHealthcare
06.2019 - 01.2020

Server

Ciao Bella
10.2017 - 05.2019

Marketing Intern

Cooper Smith Marketing
12.2016 - 01.2017

Trailhead By Salesforce

from Trailhead Ranger

University of Minnesota - Twin Cities

Bachelor of Arts from Psychology, Public Health

Similar Profiles

CREATE PROFILE
Madeline Maiwurm