MADELINE MARTINEZ
San Ramon,CA
Summary
Reliable student, motivated to learn new skills and seek training to thrive in any workplace. Eager to advance knowledge and performance with hands-on experience. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
7
7
years of professional experience
Work History
Hostess
Castlewood Country Club
05.2023 - Current
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including food running, serving, and bussing.
- Complied with food safety and food hygiene regulations to safeguard public health.
Manager
Rockin' Jump Trampoline Park
05.2021 - 03.2023
- Trained new employees as well as delegated tasks and responsibilities on both opening and closing shifts
- Monitored employee actions for safety, sanitation, and general housekeeping of building in order to maintain a fun and safe environment for customers
- Maintained professional demeanor when resolving customer complaints and issues as well as made sure to offer thoughtful solutions to maintain customer satisfaction
- Prepared shift summary reports for General Manager and communicated regularly with staff on goals and progress milestones that needed to be met
- Greeted and welcomed customers, informing them of general ticket pricing and pitching them multiple membership options
- Opened and closed location and monitored shift changes to uphold successful operation and maximize business success
- Maintained financial accuracy when counting daily cash revenue at end of the night.
Home and Pet Sitter
Self-employed
06.2020 - Current
- Communicated with clients about what tasks needed to be completed and kept them updated throughout day by sending updates and photos
- Fed, watered, walked, trained, and exercised dogs or other pets
- Collected mail and packages for homeowners and stored in a secure location
- Maintained house appearance by watering both indoor and outdoor plants
- Performed light housekeeping duties such as cleaning dishes, sweeping floors, and sanitizing surfaces
- Checked home's windows and doors for secured and locked entry points.
Babysitter
Self-employed
06.2016 - Current
- Assisted families with multiple kids complete tasks such as feeding, dressing, and directing activities
- Discussed and listened to parent's household rules, directions, and routines to ensure a stable and structured environment for all aspects of children's care
- Helped children, age six, with completing homework and special assignments daily to support academic performance while distanced learning during COVID-19
- Engaged with children, providing nurturing, safe environments to promote emotional, social, physical, and intellectual growth
- Monitored children's safety and well-being for average of 3-5 hours daily.
Education
Associate of Science - Business Administration
Las Positas College
Livermore, CA06.2025
High School Diploma -
Dougherty Valley High School
San Ramon, CA06.2023
Skills
- Reliable, mature, and open-minded about expanding knowledge in multiple topics
- Superior communication skills
- Fast learner, follows directions, and can handle multiple priorities at time
- Personable nature guarantees that needs, safety, and feelings of customers and clients remain priority
- Problem-solving and critical thinking skills
- Basic Spanish
- Intermediate in Microsoft Word and PowerPoint
- Customer Service and Sales experience
- Food Handler Certified
Timeline
Hostess
Castlewood Country Club
05.2023 - Current
Manager
Rockin' Jump Trampoline Park
05.2021 - 03.2023
Home and Pet Sitter
Self-employed
06.2020 - Current
Babysitter
Self-employed
06.2016 - Current
Associate of Science - Business Administration
Las Positas College
High School Diploma -
Dougherty Valley High School
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