Madeline Mason
Cottonwood,Georgia
Summary
Accomplished Care Manager with a proven track record at Spectrum Health Medical Group, enhancing patient care through effective case assessments and care planning. Skilled in technology proficiency and compassionate communication, I've significantly improved patient satisfaction and care outcomes. Expert in healthcare knowledge and HIPAA guidelines, my approach has consistently led to optimized service coordination and program management.
Experienced healthcare professional with strong focus on team collaboration and achieving results. Prepared to provide comprehensive care management, ensuring optimal patient outcomes. Demonstrates adaptability to changing needs and offers reliable support. Skilled in patient advocacy, care coordination, and resource management, with compassionate approach that fosters trust and respect.
Knowledgeable Care Manager with strong background in overseeing patient care plans and coordinating with multidisciplinary teams. Proven track record of improving patient outcomes through comprehensive care assessments and personalized intervention strategies. Demonstrated expertise in utilizing effective communication and problem-solving skills to enhance patient satisfaction and streamline care processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care Manager
Spectrum Health Medical Group
06.2024 - Current
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Arranged transportation and documented details of discharge transition plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Registered Behavior Technician
Positive Behavior Supports
03.2023 - 03.2024
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Wire Transfer Specialist
United Community Bank
10.2022 - 02.2023
- Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
- Reduced errors in wire transfer transactions by conducting thorough reviews and maintaining attention to detail.
- Managed high-volume wire transfer requests efficiently, prioritizing tasks to meet tight deadlines without sacrificing accuracy.
- Assisted customers with inquiries regarding wire transfers status or process-related questions successfully resolving their concerns while adhering to confidentiality standards.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
- Maintained compliance with federal regulations by staying up-to-date on industry best practices and adjusting procedures accordingly.
- Trained new employees on wire transfer procedures, enhancing team performance and ensuring consistent service quality.
Registered Behavior Technician
Positive Behavior Supports
10.2021 - 06.2022
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
Education
No Degree - Psychology
University of California, Riverside
Riverside, CASkills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Medical chart documentation
- Workflow Coordination
- Program Management
- Referral management
- Care Quality Assessments
- Technology proficiency
- Healthcare knowledge
- HIPAA Guidelines
- Records Management
- Schedule Management
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
Timeline
Care Manager
Spectrum Health Medical Group
06.2024 - Current
Registered Behavior Technician
Positive Behavior Supports
03.2023 - 03.2024
Wire Transfer Specialist
United Community Bank
10.2022 - 02.2023
Registered Behavior Technician
Positive Behavior Supports
10.2021 - 06.2022
- Basic Life Support (BLS) Certification - American Heart Association.
- Crisis Prevention Institute (CPI) Certification - Crisis Prevention Institute.
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
No Degree - Psychology
University of California, Riverside
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