Summary
Overview
Work History
Education
Skills
Timeline
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Madeline McLaren

Mars,PA

Summary

Driven by a proven track record in property management and customer service, I excelled at Ridge Management and Development by enhancing occupancy rates and tenant satisfaction. Leveraging skills in social media marketing and resident relations, I achieved significant improvements in lease renewals and community engagement, showcasing my clerical expertise and customer-focused approach. Seasoned Office Manager bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Overview

11
11
years of professional experience

Work History

Leasing Manager

Ridge Management and Development
05.2017 - Current
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.

Office Manager

Diesel Edge Training Academy
05.2015 - 05.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.

Data Entry Clerk

PPG Industries
09.2014 - 04.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Sales Associate

Justice Clothing Store
09.2013 - 04.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts - Speech Communication

St. Joseph's University
Brooklyn, NY

Skills

Resident relations

Clerical skills

Maintaining closing ratios

Property Management

Report Writing

Social Media Marketing

Event Planning

Department Oversight

Conducting meetings

Customer service-focused

Timeline

Leasing Manager

Ridge Management and Development
05.2017 - Current

Office Manager

Diesel Edge Training Academy
05.2015 - 05.2017

Data Entry Clerk

PPG Industries
09.2014 - 04.2015

Sales Associate

Justice Clothing Store
09.2013 - 04.2014

Bachelor of Arts - Speech Communication

St. Joseph's University

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Madeline McLaren