Madeline McRoberts
Boulder,CO
Summary
Dependable server/host successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Nanny
Rubadeau
02.2022 - 05.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Server/Host
Floradora Saloon
05.2020 - 12.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
The National
05.2021 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
High Pie Pizzeria & Tap Room
02.2019 - 01.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Psychology
University of Colorado At Boulder
Boulder, CO05.2025
High School Diploma -
Telluride High School
Telluride, CO05.2022
Skills
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Approachable
- Strong Work Ethic
- Exceptional customer service
Timeline
Nanny
Rubadeau
02.2022 - 05.2024
Host
The National
05.2021 - 08.2021
Server/Host
Floradora Saloon
05.2020 - 12.2023
Host
High Pie Pizzeria & Tap Room
02.2019 - 01.2021
Bachelor of Science - Psychology
University of Colorado At Boulder
High School Diploma -
Telluride High School