Madeline Medina Hernandez

• Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
• Met or exceeded daily performance goals through consistent focus on task completion and time management.

Trained and selected for specialized role as Amnesty Floor Monitor, responsible for overseeing safe and efficient operation of the robotics floor.

• Monitored robotic systems for errors and escalated issues to appropriate teams, ensuring minimal disruption to workflows.
• Acted as a point of contact for floor associates, supporting safety compliance and operational flow.
• Responsible for inservicing faulted robotic drives (robotic units), including troubleshooting and safely returning them to operation or designated repair zones.
• Coordinated seamless communication between warehouse staff and supervisors regarding daily operations.

• Worked in an on-call/part-time capacity, returning during busy seasons or events.
• Maintained a strong working relationship and stayed up-to-date on procedures.
• Continued supporting the training of new hires and multitasking across food prep, cashiering, and customer service.
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Cultivated warm relationships with regular customers.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
• Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
• Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.

• Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
• Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
• Cross-trained and stepped into multiple roles as needed to support daily operations.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.