Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Mehaffy

Youngstown ,FL

Summary

Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Cardiovascular Institute of NW Florida
Panama City, FL
11.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Team Member

Chick Fill A
05.2020 - 05.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Investigated and resolved variances in inventory counts on monthly basis.
  • Worked different stations to provide optimal coverage and meet production
  • Operated register to process payments and collect cash payment for order totals.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Performed data entry and completed proper paperwork.

Education

Diploma -

Mosely High School
501 Mosley Drive Lynn Haven, FL 32444 United State
05.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Flexible Schedule
  • Money Handling
  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • HIPAA compliance
  • Call management

Timeline

Medical Receptionist

Cardiovascular Institute of NW Florida
11.2024 - Current

Team Member

Chick Fill A
05.2020 - 05.2024

Diploma -

Mosely High School

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