Overview
Work History
Education
Skills
Timeline
Generic

Madeline Melin

Hinsdale,IL

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Recommended products based on solid understanding of individual customer needs and preferences.

Social Media Marketing/Bartender/Server

Dark Horse Catering
05.2022 - Current
  • Participated in brainstorming sessions to generate creative ideas for campaigns.
  • Responded to inquiries and engaged with followers to build community and support customer engagement.
  • Strategized and developed video content for client's website and social media publications.
  • Researched current trends and best practices to develop innovative and impactful campaigns.
  • Increased user base by promoting brand awareness and launching key marketing
  • Bartending Private events
  • While serving/bartending, created content for social media

Bartender

Bevs Restaurant
02.2022 - 04.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Red Lobster Restaurant
04.2021 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender/Server

Kent State Hotel And Conference Center
01.2021 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Retail Associate

Gabes, Gabriel Brothers
08.2020 - 01.2021
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Lifeguard

Ashbury Pool
02.2016 - 02.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
  • Responded to patron incidents in professional and timely manner.
  • Demonstrated rescue techniques and provided first aid in emergency situations.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
  • Administered CPR and first-aid following best practices.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Inspected pools and pools areas for adherence to safety protocols.
  • Recorded daily activity logs and incident reports for tracking purposes.

Education

No Degree - Digital Science With Minor of User Experience

Kent State University
Kent, OH

Associate of Arts - Digital Science

College of DuPage
Glen Ellyn, IL

Web Certification - Digital Science

College of DuPage
Glen Ellyn, IL
10.2024

High School Diploma -

Hinsdale Central High School
Hinsdale
05.2015

Skills

  • Content Curation
  • Public Announcement
  • Web Content Management
  • Progress Tracking
  • Creative Idea Development
  • Website Updates
  • Industry Trend Understanding

Timeline

Barista

Starbucks
08.2023 - Current

Social Media Marketing/Bartender/Server

Dark Horse Catering
05.2022 - Current

Bartender

Bevs Restaurant
02.2022 - 04.2022

Bartender

Red Lobster Restaurant
04.2021 - 10.2021

Bartender/Server

Kent State Hotel And Conference Center
01.2021 - 03.2021

Retail Associate

Gabes, Gabriel Brothers
08.2020 - 01.2021

Lifeguard

Ashbury Pool
02.2016 - 02.2019

No Degree - Digital Science With Minor of User Experience

Kent State University

Associate of Arts - Digital Science

College of DuPage

Web Certification - Digital Science

College of DuPage

High School Diploma -

Hinsdale Central High School

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