Madeline Mendez
Summit,NJ
Summary
Energetic Admissions Representative with over 5 years of experience and special talents in networking, sales and persuasive communication. Talented at presenting information to large groups, maintaining recruiting quotas and staying up-to-date with admissions policy changes. Led campus tours and attended recruiting events to boost enrollment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Admissions Representative
Berkeley College
11.2022 - Current
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Developed targeted recruitment strategies by analyzing enrollment trends to identify key target markets for outreach efforts.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Facilitated successful campus events such as open houses and orientation sessions, resulting in increased student engagement and satisfaction.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Contributed to a positive work environment within the admissions office through active collaboration with colleagues on various projects and initiatives.
Recruiter/Academic Advisor
Essex County College
12.2018 - 11.2022
- Visits high schools, colleges, community events to speak with individuals or in groups to meet with guidance counselors to promote outreach activities; coordinates community workshops and retreats from prospective students and/or with parents
- Provides academic counseling, planning and advising to potential students, and assists with completing admission applications and also applications for financial assistance
- Helped new students with enrollment process while administering placement testing for first-time students if necessary and/or
- Exempting students from taking the placement test, by receiving transcripts and placing them accordingly by implying Multiple Measures effect
- Mentored students, offering advice and support on topic selection, appropriateness and academic value
- Assists students with registration for degree programs that leads to the achievement of their academic goal
Store Manager
Henri Bendel
05.2016 - 02.2019
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage
- Performed research to analyze the behavior of customers, including purchasing habits, trends, and preferences
- Organized events to establish community relationships and maximize marketing strategies monthly
- Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration.
- Trained staff company procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Landed positions of increasing responsibility based on expertise in-store operations.
Co Manager
Forever 21
10.2011 - 05.2018
- Maintained open and professional team relationships to quickly identify and resolve issues
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition
- Performed monthly reviews assessing each employee's performance and developed improvement plans.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
Customer Service Manager
Sovereign Bank
03.2005 - 07.2008
- Developed open and professional relationships with team members, enabling better, more effective customer service
- Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections
- Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
Education
Bachelor of Science - Business, Supply Chain Management
Rutgers, The State University of New Jersey
Skills
- Staff training and development
- Time management
- Goal-oriented
- Bilingual
- Organizational skills
- Personnel development
- Sales Goals
- Strategic Planning
- Performance Analysis
- Social Skills
- Recruiting and Sourcing
- Coaching and Mentoring Initiatives
Timeline
Admissions Representative
Berkeley College
11.2022 - Current
Recruiter/Academic Advisor
Essex County College
12.2018 - 11.2022
Store Manager
Henri Bendel
05.2016 - 02.2019
Co Manager
Forever 21
10.2011 - 05.2018
Customer Service Manager
Sovereign Bank
03.2005 - 07.2008
Bachelor of Science - Business, Supply Chain Management
Rutgers, The State University of New Jersey
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