Madeline Miller
Chico,CA
Summary
Detail-oriented operations specialist with over 4 years of experience in logistics coordination, inventory management, and customer service support. Proven track record in auditing shipments, updating transportation records, and resolving delivery issues across B2B and D2C channels. Technically proficient in QuickBooks, Excel, ShipStation, GlobalTranz and CRM platforms. Adaptable, analytical, and dedicated to ensuring smooth transportation workflows and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Associate
Praxis Musical Instruments, Inc.
Gardena, CA
07.2021 - 04.2025
- Quoted, processed, and tracked shipments via VendorNet,TMS, and other B2B portals.
- Audited shipping and customer data to ensure order accuracy and support timely deliveries.
- Coordinated inventory restocking, managed billing and invoices in QuickBooks.
- Communicated with cross-functional teams to resolve shipping and delivery issues.
- Analyzed logistics costs and contributed to shipping strategy improvements.
- Created and maintained dashboards to track shipping rates and delivery performance.
Team Member
Wildflower Cases
Newbury Park, CA
09.2020 - 07.2021
- Assisted in daily order processing via Shipstation.
- Maintained inventory records and monitored warehouse logistics.
- Partnered with customer service to address shipping concerns and improve satisfaction.
Supervisor
Volcom
Camarillo, CA
02.2020 - 11.2020
- Oversaw daily floor operations and supported team coordination.
- Resolved customer and delivery issues quickly and professionally.
- Maintained stock organization and adapted displays based on inventory flow.
Style Consultant
Target
Chico and Thousand Oaks, CA
04.2018 - 03.2020
- Organized merchandise and assisted customers with personalized solutions.
- Supported store operations and collaborated with logistics team during seasonal restocks.
Education
Bachelor of Science - Organizational Communications
California State University Channel Islands
Camarillo, CA05.2021
Skills
- Shipment Tracking & Coordination
- Microsoft Excel & Outlook Proficiency
- ERP and CRM Systems
- Customer Service & Issue Resolution
- BOL Creation
- Shipping Labels
- Inventory & Fulfillment Center Coordination
- Data Auditing
- Invoice Review
- Claim Filing
- Communication
- Cross-Team Collaboration
Projects
KidSTREAM Children’s Museum - Designed a curriculum guide and outreach brochure with the museum founder, supporting logistics for local educator events.
Autism Society of Ventura County - Managed logistics for a brand refresh and online engagement campaign, increasing event visibility and participation.
Timeline
Operations Associate
Praxis Musical Instruments, Inc.
07.2021 - 04.2025
Team Member
Wildflower Cases
09.2020 - 07.2021
Supervisor
Volcom
02.2020 - 11.2020
Style Consultant
Target
04.2018 - 03.2020
Bachelor of Science - Organizational Communications
California State University Channel Islands
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